Customer Success Specialist

Hire Hangar; Remote; ZAR 1 181 000 - 1 519 000; Full time

Job summary

A dynamic tech company is seeking a Customer Success Specialist to lead client relationships from onboarding to renewal. This role involves managing timelines using automation tools and ensuring a positive client experience. The ideal candidate will have over 3 years of experience in client management, strong communication skills, and hands-on experience with tools like Zapier. Join the team and shape the customer success function in a growing environment offering flexibility and creativity.

Qualifications

• 3+ years managing client relationships in media, SaaS, or tech-enabled services.
• Hands-on experience with automation tools (Zapier or Make is a must).
• Strong communication skills and confidence leading calls over Zoom.

Responsibilities

• Onboard new clients with structured kickoff calls and milestone planning.
• Manage timelines and automate task flows using tools.
• Troubleshoot issues quickly to keep delivery running smoothly.

Skills

Client relationship management

Automation tools expertise

Strong communication skills

Proficiency in CRM systems

Tools

Zapier

Make

Job description

Customer Success Specialist
Full-Time · Remote (U.S. Eastern Time Hours)

About the Role

In this role, you’ll lead client relationships from onboarding through renewal.

You’ll serve as the main point of contact, guiding clients through all processes. Your ability to communicate clearly, manage timelines, and leverage automation tools will be essential to keeping projects on track and clients excited.

What You’ll Do

• Onboard new clients with structured kickoff calls and milestone planning

• Manage timelines and automate task flows using tools like Zapier or Make

• Communicate clearly and proactively with clients and internal teams

• Troubleshoot issues quickly and keep delivery running smoothly

• Support renewals by consistently delivering a strong client experience

What You Bring

• 3+ years managing client relationships in media, SaaS, or tech-enabled services

• Hands-on experience with automation tools (Zapier or Make is a must)

• Strong communication skills and confidence leading calls over Zoom

• Comfortable managing timelines, workflows, and CRM systems

• Calm, proactive, and highly organized

• Bonus: familiarity with B2B environment

Why This Role Is Unique

• You’ll shape the customer success function at a high-growth studio

• You’ll work at the intersection of content, tech, and strategy

• You’ll help turn creative ideas into scalable systems that clients love