Customer Success Officer

Exceed Human Resource Consultants; Stellenbosch; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company is seeking a Customer Account Manager with a strong background in agriculture and project management. This role involves managing client relationships, providing system implementation advice, and supporting management teams. Candidates should have relevant qualifications and a passion for sustainability, alongside proficiency in data analytics and Microsoft Office.

Qualifications

• 2+ years experience in client engagement or project management is preferred.
• Experience in the agricultural industry would be beneficial.
• Valid South African drivers' license and own transport required.

Responsibilities

• Manage customer accounts and relationships effectively.
• Provide training presentations and online support calls.
• Assist with project management and data accuracy checks.

Skills

Customer relationship management

Data analytics

Communication

Project management

Customer support

Sustainability knowledge

Education

B.Eng, BSc, MSc or Similar Qualification

Tools

Microsoft Office (Excel)

Job description

Reference:10484 NBConsultant:Nine BroodrykJob Description:

• Customer Account Management:
  • Customer relationship management.
  • Communicating and engaging with customers as needed.
  • Being an approachable and reliable point of contact and leading meetings with customers.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Building sustainable relationships and trust through open and interactive communication.

• Customer support:
  • On-boarding of management teams, training presentations and demonstrations
  • Online support calls
  • Customer profile and system setup,
  • Providing customers with system implementation advice
  • Preparing bespoke, data-driven insights, guidance and recommendations for management teams, and
  • Responding to help desk support queries timeously.

• Providing support to the broader team as needed.
• Data collection support, related admin and data accuracy sense-checking.
• Project management, project reporting, and coordination of projects that may be cross cutting other functions in the team.

Qualifications:

• B.Eng, BSc, MSc or Similar Qualification
• Experience in the agricultural industry would be beneficial
• At least 2 years of work experience (client engagement or project management related, in the agricultural industry is preferred)
• Excellent understanding of agriculture & food supply chains
• Strong proficiency in Microsoft Office, with advanced skills in Excel
• Proven experience in data analytics, with the ability to interpret and communicate insights effectively
• Comfortable in the use of IT platforms
• Excellent English and Afrikaans verbal and written skills
• Passion for sustainability with an appropriate level of understanding and knowledge of sustainability issues and solutions in primary production and the food industry.
• Have a valid SA drivers’ license and own transport

How to Apply:

• Email your comprehensive CV [e-mail].
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.