Customer Success Engineer

Darktrace Ltd; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading cybersecurity firm in Johannesburg is seeking a Customer Success Engineer to provide technical product solutions to customers. You will act as a consultant, conduct architecture design reviews, and engage with the cybersecurity landscape to ensure maximum value delivery. The ideal candidate has over 2 years of experience in customer success or technical account management, with strong knowledge of cloud networking. This role includes comprehensive benefits such as medical and life insurance, along with generous holiday allowances.

Benefits

23 days holiday + all national public holidays

Additional day off for your birthday

Medical insurance

Life insurance

Employee Assistance Program

Qualifications

• 2+ years of experience in a relevant role, ideally within the cybersecurity industry.
• Strong knowledge of AWS, Azure, and GCP.
• Confident communicator with proven ability to build business relationships.

Responsibilities

• Act as a Darktrace expert and consultant to customers.
• Conduct deployment discovery and architecture design reviews.
• Document and utilize customer needs effectively.

Skills

Customer Success Engineering

Technical Account Management

On-premise and cloud networking

Email Security

Incident Response

Cloud Security Architecture

Communication skills

Job description

Customer Success Engineer

Location: Johannesburg. Office: Cape Town. Employment type: Full time. Posted 8 days ago. Job requisition ID: JR.

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in , Darktrace provides the essential cybersecurity platform protecting nearly 10, organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over patent applications filed. Darktrace's platform and services are supported by over 2, employees around the world.

To learn more, visit .

Job Description

The Customer Success Engineer (CSE) is a member of the Customer Experience (CX) team at Darktrace. The CSE team is focused on providing existing Darktrace customers with technical product solutions.

Responsibilities

• Act as a Darktrace and security expert and consultant to customers.
• Develop and maintain excellent, hands‑on knowledge of the Darktrace solution, with self‑sufficiency and proficiency across all coverage areas of the Darktrace platform.
• Conduct deployment discovery and architecture design reviews for existing customers to ensure maximum value delivery across Network, Email, and Cloud deployments.
• Work towards and maintain relevant Darktrace certifications.
• Use industry knowledge and experience to provide consultative guidance to customers on cybersecurity priorities and initiatives.
• Understand and engage with the evolving cybersecurity landscape, and work towards / maintain relevant external certifications on this knowledge as relevant.
• Work with customers to learn their priorities and map to technical solutions.
• Develop and refine discovery techniques to work with customer contacts of various personas, from IT, Cloud, and Security administrators to C‑Suite executives.
• Document and utilize the value statements and needs of Darktrace customers.
• Take ownership over your quota number and KPIs to improve customer deployments and value delivery, and ultimately retention and expansion.
• Work with customers, peers, and stakeholders efficiently and reliably.
• Utilize strong, respectful communication to form productive relationships with customers, partners, peers, and cross‑functional internal teams.
• Demonstrate confident presentation skills.
• Maintain organized and timely documentation, account administration, and updates of internal systems.
• Be mentored by and in turn provide mentorship to members of the CSE team on areas of particular expertise.

Qualifications

• 2+ years of experience in a relevant role, ideally within the cybersecurity industry (e.g., Customer Success Engineering, Technical Account Management).
• Strong knowledge of both on‑premise and cloud networking (AWS, Azure, GCP).
• Experience within the cybersecurity industry preferred.
• Additional experience in one or more of the following areas also preferred: Email Security; Incident Response; Cloud Security Architecture.
• Confident, polished communicator with a proven ability to build lasting, critical business relationships.

Benefits

• 23 days holiday + all national public holidays.
• Additional day off for your birthday.
• Medical insurance.
• Life insurance.
• Employee Assistance Program.