Customer Software Support Consultant | Hospitality (FinTech)

Lesaka Merchant Division; Gauteng; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading POS technology provider is seeking a Customer Software Support Consultant. This role involves providing expert support and training while configuring point-of-sale systems to meet client needs. The ideal candidate will have strong technical and hospitality experience, with a customer-oriented attitude. Key responsibilities include understanding client requirements, delivering training sessions, and managing POS setups. Join us to make a significant impact in the hospitality industry across South Africa.

Qualifications

• Basic understanding of stock movement in the hospitality sector.
• Experience in a management or senior position in restaurants.
• Ability to work independently with minimal supervision.

Responsibilities

• Understand client requirements and assist with POS features.
• Deliver training sessions online and onsite.
• Create menu layouts according to client specifications.

Skills

Customer-oriented attitude

Strong problem-solving skills

Organizational skills

Computer literacy

Basic accounting knowledge

Tools

Microsoft Office (Word, Excel)

Salesforce

Job description

🚀 We’re Hiring: Customer Software Support Consultant – Midrand

📍 Location: Midrand, Gauteng
📊 Reporting To: National Training Manager
👥 Direct Reports: None

Role Purpose

Join LesakaPoint of Sale as a Customer Software Support Consultant and play a vital role in helping hospitality businesses succeed. You’ll provide expert support, deliver training, and configure point-of-sale systems to meet client needs.

This is a dynamic role for a customer-focused professional with strong technical and hospitality experience who thrives in a hybrid work environment.

🌟 Key Responsibilities

• Support: Understand client requirements and use POS features to help manage their business.
• Training: Deliver online, classroom, and onsite training sessions.
• POS Setup: Create menu layouts according to client specifications.
• Operational Duties: Complete general tasks as assigned.

💼 Minimum Requirements

• Basic understanding of stock movement in the hospitality sector.
• Experience in a management or senior position in sit-down or QSR restaurants.
• Proficiency in Microsoft Office (Word, Excel) and computer literacy.
• Ability to work independently and remotely with minimal supervision.
• Punctual, reliable, and presentable with strong attention to detail.
• Valid driver’s license and reliable, insured vehicle for business use.
• Fluent in English with good telephone etiquette.
• Basic accounting knowledge.
• Home office setup with stable internet for hybrid work.
• Knowledge of Salesforce (advantageous).

🔑 Key Traits We Value

• Customer-oriented attitude
• Strong problem-solving and organizational skills
• Ability to work under pressure
• Professional and proactive approach

📈 Your Impact Will Be Measured By

• Quality of client support and training delivery
• Accuracy in POS setup and menu configuration
• Client satisfaction and positive feedback
• Timely resolution of queries and operational efficiency

💡 Why Join Lesaka?

Be part of a leading POS technology provider that values innovation, reliability, and customer success. Your work will directly impact the hospitality industry across South Africa.

Working Hours: 08:00 – 17:00, Monday to Friday (with occasional overtime to support clients).
Preference will be made to support EE / AA measures.