Customer Services Team Lead: Planning & Fulfillment

Ithemba Recruitment- Sourcing Top Talent; Pinetown; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment firm seeks a Customer Services Team Leader in Pinetown, KwaZulu-Natal. This role involves managing a team of planners and sales coordinators while ensuring efficient production scheduling and customer service standards. The ideal candidate should have a minimum of 3 years in customer service, be proficient in SAP and advanced Excel, and possess strong interpersonal skills. This position offers a challenging environment for individuals committed to excellent service delivery.

Qualifications

• Minimum of 3 years customer service experience.
• Strong administration skills with analytical ability.
• Excellent interpersonal skills.

Responsibilities

• Manage planners, sales coordinators, and cash sales personnel.
• Issue weekly production schedules.
• Ensure accurate job delays and production planning.

Skills

Customer service experience

Computer Literate

SAP experience

Advanced excel

Administration skills

Interpersonal skills

Attention to detail

Job description

A leading recruitment firm seeks a Customer Services Team Leader in Pinetown, KwaZulu-Natal. This role involves managing a team of planners and sales coordinators while ensuring efficient production scheduling and customer service standards. The ideal candidate should have a minimum of 3 years in customer service, be proficient in SAP and advanced Excel, and possess strong interpersonal skills. This position offers a challenging environment for individuals committed to excellent service delivery.