Customer Service Executive – 3 to 6 Months Contract – Remote

Mashreq Bank; South Africa; Remote; ZAR 200,000 - 300,000; Part time

Job summary

A leading technology company is looking for a Customer Service Executive for a remote position. Ideal for individuals with 0-2 years of experience in customer service, this role provides flexibility and the chance to grow within a reputed organization. Responsibilities include responding to customer inquiries, resolving complaints, and ensuring satisfaction. Competitive pay and training support are offered, with opportunities for contract extension or permanent transition.

Benefits

Competitive contractual pay

Remote work flexibility

Training and onboarding support

Opportunity for contract extension

Qualifications

• 0–2 years of experience in customer service or related field.
• Fresh graduates with strong communication skills encouraged.

Responsibilities

• Respond to customer inquiries in a professional manner.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently.
• Document customer interactions accurately.
• Meet performance targets related to customer satisfaction.

Skills

Strong verbal and written communication skills in English

Customer query handling with patience

Basic technical skills for CRM tools

Problem-solving and conflict resolution

Multitasking and time management

Tools

MS Office

Google Workspace

Job description

Job Summary

Progressive Technology is seeking a dedicated and motivated Customer Service Executive to join our team on a 3 to 6 months contractual basis. This fully remote position offers a unique opportunity to engage directly with our customers, providing world-class support while ensuring seamless communication and issue resolution. The ideal candidate is empathetic, detail-oriented, and committed to delivering exceptional customer experiences in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.

• Provide accurate information about products, services, and policies.

• Resolve customer complaints efficiently while maintaining a positive customer relationship.

• Escalate complex issues to the appropriate department when necessary.

• Document customer interactions and feedback accurately in the system.

• Meet daily/weekly performance targets related to response time, resolution, and customer satisfaction.

• Collaborate with cross-functional teams to improve customer experience.

Required Skills and Qualifications

• Strong verbal and written communication skills in English.

• Proficiency in handling customer queries with patience and professionalism.

• Basic technical skills to navigate CRM tools, chat systems, and customer databases.

• Problem-solving and conflict resolution skills.

• Ability to multitask and manage time effectively in a remote setting.

Experience

• 0–2 years of experience in customer service, call center, or a similar client-facing role.

• Fresh graduates with strong communication skills are encouraged to apply.

Working Hours

• Flexible remote working hours with coverage across different time zones.

• Candidates should be available to work 5–6 days per week based on business requirements.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and best practices.

• Ability to handle high-pressure situations calmly.

• Strong interpersonal and listening skills.

• Self-motivated and able to work independently with minimal supervision.

• Familiarity with basic office software (MS Office, Google Workspace) is an advantage.

Benefits

• Competitive contractual pay package.

• Remote work flexibility – work from the comfort of your home.

• Opportunity to gain valuable experience with a reputed technology company.

• Training and onboarding support provided.

• Possibility of contract extension or transition to a permanent role based on performance.

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering people through innovation and customer-centric solutions. Joining us as a Customer Service Executive gives you the chance to work with a global team, sharpen your professional skills, and contribute to delivering outstanding service. Whether you are just starting your career or seeking flexible short-term opportunities, this role offers growth, exposure, and the potential to secure future opportunities within the organization.

How to Apply

Interested candidates are invited to submit their updated resume/CV along with a brief cover letter highlighting their suitability for the role. Please apply via our official careers page or email your application to uswith the subject line: Application – Customer Service Executive (Contract).