Customer service (Bae)

Boomerang Marketing; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A customer service-driven company in Cape Town is seeking an outgoing Customer Service Representative to join their Customer Love Team. In this role, you'll engage with customers through phone, live chat, and email, resolving queries and contributing to a positive customer experience. Applicants should have exceptional communication skills, customer service experience, and a love for animals. The position requires a commitment of 40 hours per week, including weekends and holidays. Bring joy to our customers and be part of a high-performing team.

Qualifications

• Exceptional communication skills, both written and verbal.
• Experience dealing with customer queries via phone, chat, and email.
• Ability to bring insights and feedback for strategic decisions.

Responsibilities

• Be the face and voice of our client to customers.
• Handle a wide range of customer queries and feedback.
• Pass on customer insights for business improvement.

Skills

Exceptional communication skills

Customer service experience

Organizational skills

Reasonable numerical reasoning skills

Creative and innovative mindset

Education

Matric or equivalent

Job description

We are searching for an outgoing, hardworking, all-around great communicator who cares passionately about the experience that our customers receive.

You will be joining an exceptional Customer Love Team called Lunar within Boomerang for one of our offshore UK client Campaigns, talking to our customers on a daily basis to resolve all customer queries. All incoming live customer contact will go through you, especially making use of phone, live chat, and email. You will be empowered to help shape our customer journey and come up with new ways to make people’s lives easier and happier.

What the day-to-day looks like in this role:

• Being the face and voice of our Client to new and existing customers.
• Using communication tools including phone, email, WhatsApp, live chat and to keep customers informed.
• Dealing with a wide range of queries, issues and feedback from our current and potential customer base.
• Bringing happy moments to the people (and dogs!) we serve.
• Passing on customer insights & feedback for us to turn those into strategic decisions for the future of the business.
• Helping to form our culture and voice and bring a fresh pair of eyes to everything.

Requirements

• Exceptional communication skills, both written and verbal
• Obsessed with dogs
• A lover of animals (required)
• Customer service experience
• Ready to get stuck in and work hard
• Reasonable numerical reasoning skills
• Kind, giving and thoughtful
• Obsessive organizer
• Eager to learn and improve
• Genuine, honest, innovative, and adaptable
• Creative, curious, and full of ideas
• Matric or equivalent
• Hospitality and concierge experience is highly advantageous.
• Experience on live web chat, email and voice experience essential

Benefits

We need to be accessible to our customers at all times. This means that for the majority of this role you will be confident and have a passion for helping them on the phone.

We want you to tell us in your initial application what your favorite dog breed is and why. The right fit will be someone who is motivated by the idea of bringing random moments of happiness to the people (and dogs!) we serve and is excited by the idea of working in a high-performing team (Lunar) within Boomerang.

This role is for 40 hours per week, Monday - Sunday on a rolling rota basis including regular weekend days and bank holidays. Customer Love currently operates on a shift.