Customer Service Associate-KC

Quantanite; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global customer experience firm is seeking a Customer Service Associate on a fixed-term contract in Johannesburg. The role involves addressing customer inquiries related to domestic cleaning equipment and providing product support. Ideal candidates should possess strong communication skills, a problem-solving attitude, and previous customer service experience. The position offers a supportive work culture, comprehensive training, and opportunities for advancement within the company.

Benefits

Medical Aid allowance

Provident fund (self-funded)

Comprehensive training programs

Career growth opportunities

Qualifications

• Previous experience in customer service, ideally in a technical or product-focused environment.
• Strong communication skills with the ability to explain technical information clearly.
• Basic knowledge or interest in cleaning equipment and appliances is a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Provide technical support and troubleshooting guidance for domestic cleaning equipment.
• Process orders, returns, escalations, and warranty claims efficiently and accurately.
• Coordinate with service technicians and logistics teams to resolve customer issues.

Skills

Communication skills

Problem-solving mindset

Technical support skills

CRM proficiency

Tools

CRM systems

Standard office software

Job description

Job Title:

Customer Service Associate/Fixed Term Contract

Location:

Rosebank/ Sandton

About us:

Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world’s fastest-growing brands scale smarter, work faster, and deliver better service every time.

We’re not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like MöBIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact.

If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you’ll feel right at home here.

About the Role:

We are looking for a dedicated Customer Service Representative to support our customers by providing excellent service related to domestic cleaning equipment and solutions. You will be responsible for assisting customers with product inquiries, troubleshooting, order processing, and warranty support, ensuring a positive experience with our brand.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone and email regarding products, orders, repairs, escalations and warranties.
• Provide technical support and troubleshooting guidance for domestic cleaning equipment and accessories.
• Process orders, returns, escalations, and warranty claims efficiently and accurately.
• Coordinate with service technicians and logistics teams to resolve customer issues.
• Maintain detailed records of customer interactions and transactions.
• Identify recurring issues and suggest improvements to product teams.
• Escalate complex cases to appropriate departments while maintaining ownership of customer satisfaction.

Qualifications and Experience

• Previous experience in customer service, ideally in a technical or product-focused environment.
• Strong communication skills with the ability to explain technical information clearly.
• Problem-solving mindset and patience to assist customers effectively.
• Basic knowledge or interest in cleaning equipment and appliances is a plus.
• Proficiency with CRM systems and standard office software.
• Ability to work flexible hours as needed.

What We Offer:

• Benefits: Medical Aid allowance, provident fund (self-funded), group life, funeral cover.
• Training: Comprehensive training programs to enhance leadership and customer service skills.
• Career Growth: Opportunities for career advancement and professional development within the company.
• Work Environment: A supportive and collaborative work culture focused on innovation and continuous improvement.