Customer Service and Marketing Associate

Sandi Crowther Recruitment; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service and Marketing Associate in Durban. The ideal candidate will manage customer inquiries, support marketing initiatives, and create engaging content across platforms. With at least 12 years of experience in customer service or marketing and a Matric certificate, you should be creative, organized, and adept with digital marketing tools. Travel to other cities may be needed, providing a dynamic work experience.

Qualifications

• At least 12 years of experience in customer service, marketing, or related roles.
• Confidence using CRM systems and marketing tools.
• Required to travel to Johannesburg, Cape Town, and possibly George.

Responsibilities

• Handle customer enquiries via phone, email, and social media.
• Process orders, returns, and warranty claims.
• Manage social media channels with engaging content.
• Assist with branding content creation and event planning.

Skills

Strong written and verbal communication skills

Customer service experience

Digital marketing principles

Strong time management

Team player

Creative and detail-oriented

Problem-solving skills

Education

Matric

Marketing or Business Degree

Tools

Microsoft Word

Microsoft Excel

CRM systems

Email marketing tools

Social media platforms

Design platforms

Job description

Customer Service and Marketing Associate • Durban, KwaZulu-Natal, South Africa

Reference: DUR003531-JK-1

Overview

Are you a people-person with a creative streak? Do you love building strong customer relationships while bringing brands to life through marketing? This exciting opportunity is perfect for someone who thrives at the intersection of customer service and marketing. In this role, you’ll play a key part in delivering outstanding customer experiences while supporting marketing initiatives that drive engagement, loyalty and sales. If you’re organized, adaptable and enjoy wearing multiple hats, we’d love to hear from you.

Package & Remuneration

R 15 000 - R 25 000

Duties & Responsibilities

• Handle customer enquiries via phone, email and social media
• Process orders, returns and warranty claims
• Resolve issues professionally and maintain accurate customer records
• Support digital marketing campaigns, email marketing and website content
• Manage social media channels with engaging on‑brand content
• Assist with branding content creation and event planning

What We’re Looking For

• Strong written and verbal communication skills
• 12 years experience in customer service, marketing or a related role
• Matric
• Marketing or Business Degree preferred
• Computer literate: Microsoft Word, Excel
• Pastel knowledge advantageous
• Confidence using CRM systems, email marketing tools and social media platforms
• Basic understanding of digital marketing principles
• Experience with design platforms is advantageous
• Highly organized with strong time management and multitasking abilities
• Creative, detail‑oriented and brand‑conscious
• Professional, empathetic and customer‑focused approach
• Team player with adaptability, initiative and problem‑solving skills
• Travel will be required to Johannesburg, Cape Town and possibly George

Apply

Experience: IC
Eligible: Full‑Time
Vacancy: 1