Customer Service Agent

Scateck; Krugersdorp; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic service provider is seeking a vibrant and energetic Customer Service Agent based in Krugersdorp, Gauteng. The ideal candidate will be responsible for processing customer transactions, managing feedback, and promoting customer satisfaction. Key qualifications include a Grade 12 education, strong communication skills, and previous customer service experience. Proficiency in SAP and Microsoft Office is beneficial. This role demands a proactive approach and the ability to manage customer expectations effectively.

Qualifications

• Previous experience in a customer service department and/or a call centre is a distinct advantage.
• Data capture accuracy and attention to detail are critical.
• Excellent command of the English language is required.

Responsibilities

• Process all customer transactions accurately and timeously.
• Develop positive relationships with customers and provide professional Customer Service and Support.
• Use initiative and be proactive in resolving customer queries promptly.

Skills

Excellent communication skills (both verbal and written)

Customer focused – ability to excel in the provision of service

Energetic/shows initiative and ability to work under pressure

Team player

Problem-solving ability

Education

Grade 12/Matric equivalent

Qualification in Sales – distinct advantage

Tools

SAP

Microsoft Office packages including Outlook

Job description

Our Company is currently seeking the skills and expertise of a vibrant and energetic Customer Service Agent, based in Johannesburg.

Key Duties and Responsibilities

• Process all customer transactions accurately and timeously. Manage orders from entry to finalisation.
• Manage all customer feedback requirements regarding Order Status, Back‑order Reporting, and general inquiries in adherence to all policies and procedures.
• Develop positive relationships with customers and provide professional Customer Service and Support.
• Foster relationships with internal colleagues and relevant business departments.
• Use initiative and be proactive in resolving customer queries promptly.
• Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.

Requirements, Skills and Attributes

• Grade 12/Matric equivalent
• Qualification in Sales – distinct advantage
• Previous experience in a customer service department and/or a call centre (distinct advantage)
• Excellent communication skills (both verbal and written)
• Excellent command of the English language
• Data capture accuracy & attention to detail
• Ability to manage customer’s expectations
• Customer focused – ability to excel in the provision of service
• Energetic/shows initiative and have ability to work under pressure
• Ability to consistently deliver quality service even when under pressure
• Time management skills and self‑starter
• Product application knowledge of catering equipment an advantage
• PC literate (SAP, Microsoft Office packages including outlook)
• Excellent listening skills
• Problem solving ability
• Team player