Customer Service Advisor

Minacs; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Join a leading company in Cape Town as a Customer Support Advisor. You'll share in a vibrant community, delivering exceptional customer experiences while enjoying a competitive salary with benefits including medical aid and pension. Ideal for those eager to grow in the service industry with opportunities for upskill training.

Benefits

Medical aid for main member and dependents

Pension Fund

Subsidized transport

Employee Assistance Programme (EAP)

Group life cover

Financial well-being sessions

Team building and upskill training opportunities

Qualifications

• Minimum of 6 months international contact centre experience.
• Proficient in English verbal communication.
• Ability to work shifts aligned to UK business hours.

Responsibilities

• Taking ownership of escalated cases from beginning to resolution.
• Proactively offer solutions to customer issues.
• Ensuring first contact resolution at all times.

Skills

English verbal communication

Self-motivated

Responsible

Education

Passed Grade 12

Job description

Are you looking for an opportunity to jumpstart your career in theservice industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as aCustomer Support Advisorworking on an internationally innovative campaign with a base salary of R7524,56 + Incentives

You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that that become friends for life.

ThisCustomer SupportAdvisor role at Concentrix is a great match if you:

Have a minimum of 6 months international contact centre experience(essential)

Passed Grade 12

Ability to work shifts aligned to UK business hours

Proficient in English verbal communication

Are self-motivated and highly responsible

What is in it for you?
In this role, we offer benefits that help you support your unique lifestyle:

Base Salary of R7524,56 + Incentives

Medical aid for main member / medical insurance for employee and two dependents

Pension Fund

Subsidized transport

Fantastic Employee Assistance Programme (EAP)

Group life cover

Access to financial well-being sessions, will writing sessions and stress management sessions

Team building and upskill training opportunities

Interactive and inclusive company culture

What you will do in this role

Taking ownership of high profile, escalated cases from beginning to resolution

Manage work order within business SLA's

Proactively offer solutions to any issues or concerns that customers might face

Consistently applying agreed behavioural and compliance standards

Sharing knowledge and skills with other members of the team

Communicating new information that is relevant to the campaign to colleagues, customers and managers

Developing and maintaining current knowledge of the campaign

Ensuring first contact resolution at all times

Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes

Providing excellent customer experiences at all time

Verifying and updating customer information

Proactively offer solutions to any issues or concerns that customers might face

Your qualifications and experience

Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

Eligibility to work
In accordance with South African law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town

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Job Title:

Customer Service Advisor

Job Description

Are you looking for an opportunity to jumpstart your career in theservice industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as aCustomer Support Advisorworking on an internationally innovative campaign with a base salary of R7524,56 + Incentives

You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that that become friends for life.

ThisCustomer SupportAdvisor role at Concentrix is a great match if you:

• Have a minimum of 6 months international contact centre experience(essential)

• Passed Grade 12

• Ability to work shifts aligned to UK business hours

• Proficient in English verbal communication

• Are self-motivated and highly responsible

What is in it for you?
In this role, we offer benefits that help you support your unique lifestyle:

• Base Salary of R7524,56 + Incentives

• Medical aid for main member / medical insurance for employee and two dependents

• Pension Fund

• Subsidized transport

• Fantastic Employee Assistance Programme (EAP)

• Group life cover

• Access to financial well-being sessions, will writing sessions and stress management sessions

• Team building and upskill training opportunities

• Interactive and inclusive company culture

What you will do in this role

• Taking ownership of high profile, escalated cases from beginning to resolution

• Manage work order within business SLA's

• Proactively offer solutions to any issues or concerns that customers might face

• Consistently applying agreed behavioural and compliance standards

• Sharing knowledge and skills with other members of the team

• Communicating new information that is relevant to the campaign to colleagues, customers and managers

• Developing and maintaining current knowledge of the campaign

• Ensuring first contact resolution at all times

• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes

• Providing excellent customer experiences at all time

• Verifying and updating customer information

• Proactively offer solutions to any issues or concerns that customers might face

• Your qualifications and experience

Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

Eligibility to work
In accordance with South African law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town

Language Requirements:

Time Type:

Full time

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