Customer-First Store Leader — Grow Sales & Experience

MR DIY South Africa; City of Johannesburg Metropolitan Municipality; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A retail company in Johannesburg is looking for a dynamic Store Manager to lead customer-centric strategies and ensure profitability. The ideal candidate should have 5 to 10 years of retail management experience and strong business acumen. Responsibilities include implementing store strategies, driving sales performance, and fostering a customer-first culture. A proactive approach to team development and compliance with store safety standards is essential.

Qualifications

• 5 to 10 years’ experience in store/retail management.
• 3 to 4 years' sales and service management experience.
• Experience in budgeting and recruitment.

Responsibilities

• Create and implement store strategies aligned with company vision.
• Drive profitability through sales and margin improvements.
• Lead staff to deliver exceptional customer experiences.
• Analyze customer behavior for sustainable growth.
• Drive recruitment, training, and development of the team.
• Ensure compliance with health and safety policies.

Skills

Customer-centric approach

Strong business acumen

Excellent communication skills

Problem-solving skills

High computer literacy

Education

Grade: 12 / NQF Level 4

Job description

A retail company in Johannesburg is looking for a dynamic Store Manager to lead customer-centric strategies and ensure profitability. The ideal candidate should have 5 to 10 years of retail management experience and strong business acumen. Responsibilities include implementing store strategies, driving sales performance, and fostering a customer-first culture. A proactive approach to team development and compliance with store safety standards is essential.