Customer Experience Specialist (Polish Speaker)

DigiCert; Bloemfontein; Remote; ZAR 250,000 - 300,000; Full time

Job summary

A global security technology firm is seeking a Customer Experience Specialist with professional proficiency in Polish to engage with customers through various channels. Responsibilities include validating applications, analyzing data, and coordinating with departments. Candidates should have 1 year of experience in customer service and a high school qualification. This is a remote position offering various benefits including a provident fund and life insurance.

Benefits

Provident Fund

Medical Aid Gap Cover

Employee Assistance Program

Gym Reimbursement

Life Insurance

Disability Insurance

Sabbatical

Qualifications

• 1 year experience in a customer service or similar role.
• Proven track record in evaluating and mitigating risk.
• High degree of curiosity and ability to work independently.

Responsibilities

• Review incoming application forms and validate them.
• Engage with customers via various communication channels.
• Analyze validation test-data to ensure compliance with standards.

Skills

Professional working proficiency in Polish

Professional working proficiency in English

Detail-orientation

Excellent written and verbal communication skills

Education

High school qualification

Tertiary qualification

Tools

Microsoft Office

Job description

Overview

Who we are

Were a leading global security authority thats disrupting our own category. Our encryption is trusted by the major ecommerce brands the worlds largest companies the major cloud providers entire country financial systems entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. Thats digital trust for the real world.

Job summary

We are in the market for a Customer Experience Specialist with professional working proficiency in Polish to join our team.

As Customer Experience Specialist (Polish Speaker) you will engage with external customers and internal stakeholders through various communication channels execute DigiCerts validation process according to internal documentation and analyze validation test-data to determine whether systems or processes have met validation criteria

This is a remote position.

What you will do

• Review incoming application forms validate and submit to DigiCerts technical department
• Engage with external customers and internal stakeholders via phone live chat video calls and email
• Research customer organizations and verify contact details online
• Identify document and alert managers of customer-call trends
• Execute DigiCerts validation process according to our internal documentation
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create populate or maintain databases for tracking validation activities test results or validated systems
• Process incoming and outgoing mail

What you will have

• Professional working proficiency in Polish & English (essential)
• 1 years experience in a customer service or similar role
• High school qualification (essential) and Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation aptitude to learn high level of self-motivation high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience : Microsoft Office and other software applications

Benefits

• Provident Fund
• Medical Aid Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical