Customer Experience Executive - 4 Month FTC (360hub_CustomerExFTC)

Dream Hotels & Resorts; Johannesburg; On-site; ZAR 200,000 - 300,000; Part time

Job summary

A hospitality company in Johannesburg seeks a Customer Experience Executive for a 4-month contract. The role involves managing customer interactions, handling reservations, and ensuring high service quality. Ideal candidates should have experience in hospitality, be bilingual, and possess strong customer service skills. This position offers an opportunity to significantly impact customer satisfaction in a dynamic environment.

Qualifications

• 0 – 2 years of experience in the hospitality industry.
• Must be fully bilingual in English and Afrikaans.
• Understanding of the timeshare and exchange ecosystem.

Responsibilities

• Manage and process all reservation requests, modifications, and cancellations.
• Provide product and destination information to clients, owners, and guests.
• Build strong client relationships and encourage repeat business.

Skills

Customer Service

Bilingual (English & Afrikaans)

Computer Literacy

Geographical Knowledge of South Africa

Tools

Microsoft Word

Microsoft Excel

Reservation Systems (e.g., eRes, Nebula)

Job description

Job title: Customer Experience Executive - 4 Month FTC (360hub_CustomerExFTC)

Job Location: Gauteng, Johannesburg

Deadline: October 10, 2025

Job Overview

As a Customer Experience Executive at Dream Hotels and Resorts, you will be at the forefront of delivering outstanding service to our guests. Your primary responsibility will be to manage all customer interactions, ensuring a seamless and memorable experience from reservation to departure. This role requires you to handle reservations, manage customer complaints, provide information about our services, and build strong relationships with clients to ensure repeated business. You will also support administrative functions, oversee the training and development of staff, and ensure compliance with company standards and policies. By consistently maintaining high service quality, you will play a crucial role in enhancing customer satisfaction and loyalty.

Key responsibilities

• Manage and process all reservation requests, modifications, and cancellations.
• Handle exchanges, rental pools, welcome calls, incoming calls, and queries.
• Verify owner and guest details across timeshare, exchange, and rental bookings.
• Maintain accurate stock levels of flexi and fixed timeshare units.
• Provide product and destination information to clients, owners, and guests.
• Deliver professional, courteous service and resolve complaints effectively.
• Input and retrieve information using reservation systems (eRes, Nebula, in-house).
• Prepare quotes, confirmations, and invoices for bookings.
• Collect, verify, and manage payments from clients and OTAs.
• Perform general administrative duties and provide support to supervisors.
• Build strong client relationships and encourage repeat business.
• Maintain accurate records and ensure account clean-up and age analysis.
• Compile and present accurate monthly reports.

Qualifications and Experience

• 0 – 2 years of experience in the hospitality industry
• Computer literate (Microsoft Word, Excel, Outlook).
• Fully bilingual in English and Afrikaans.
• Solid geographical knowledge of South Africa.
• Familiarity with basic accounting and debtors’ functions. Own reliable transport and willingness to travel if required.
• Experience using reservation systems (e.g., eRes, Nebula, Opera, Galileo).
• Understanding of the timeshare and exchange ecosystem.
• Basic knowledge of OTA (Online Travel Agency) platforms.
• Must have knowledge of SANparks
• Customer Service jobs