Customer Experience Agent: Frontline Support & Growth

Ithemba Recruitment- Sourcing Top Talent; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A recruitment agency is seeking a Customer Service Agent in Cape Town to deliver exceptional customer service. This role involves managing calls, resolving customer queries, and ensuring product information accuracy. Candidates should have Grade 12, experience in a customer service role, and proficiency in Microsoft Office 365. The position requires flexibility with working hours, including potential shifts during public holidays. Join a dynamic team that values customer satisfaction.

Qualifications

• Must have a Grade 12 / Matric.
• Experience of +1 year in a customer service environment is essential.
• Strong proficiency in Microsoft Office 365 is required.

Responsibilities

• Deliver high quality customer service.
• Manage incoming calls and provide support to customers.
• Proactively handle urgent situations and escalate requests.

Skills

Customer service excellence

Communication skills

Problem-solving

Microsoft Office 365

Education

Grade 12 / Matric

Degree/Diploma in Communications

Job description

A recruitment agency is seeking a Customer Service Agent in Cape Town to deliver exceptional customer service. This role involves managing calls, resolving customer queries, and ensuring product information accuracy. Candidates should have Grade 12, experience in a customer service role, and proficiency in Microsoft Office 365. The position requires flexibility with working hours, including potential shifts during public holidays. Join a dynamic team that values customer satisfaction.