Customer Engagement Agent: Inbound & Outbound | Medical Aid

Tracker Connect; Randburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A technology services company in Randburg seeks a Customer Engagement Agent to handle client queries and ensure high levels of customer service. Candidates should possess at least 3-4 years of Call Centre experience, with an emphasis on problem-solving and interpersonal skills. Benefits include medical aid and a provident fund. The role requires precision in data handling and a strong commitment to service delivery amidst pressures.

Benefits

Medical Aid

Provident Fund

Qualifications

• Minimum of 3-4 years of Call Centre experience, with at least 1 year handling various queries.
• Technical, Financial and Credit Control background is a plus.
• Excellent attention to detail and ability to cope in a pressurized environment.

Responsibilities

• Answer incoming calls and resolve queries from clients.
• Maintain departmental standards of Abandonment Rate and Service Level.
• Accurate data capturing and updating client information.

Skills

Call Centre experience

Customer service orientation

Problem-solving skills

Interpersonal skills

Education

Matric

Tertiary qualification

Job description

A technology services company in Randburg seeks a Customer Engagement Agent to handle client queries and ensure high levels of customer service. Candidates should possess at least 3-4 years of Call Centre experience, with an emphasis on problem-solving and interpersonal skills. Benefits include medical aid and a provident fund. The role requires precision in data handling and a strong commitment to service delivery amidst pressures.