Customer Complaints Resolution Specialist

CXP are now part of the Huntswood Group; Durban; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A leading customer solutions firm in Durban is seeking a Complaints Specialist to resolve customer complaints efficiently and empathetically. Key responsibilities include managing complaints within set SLAs, ensuring customer satisfaction, and achieving targets. The ideal candidate will have at least 6 months of complaints handling experience, strong communication skills, and a passion for delivering exceptional service. This role is crucial to maintaining high standards of customer care and compliance with regulations.

Qualifications

• Minimum of 6 months previous complaints handling experience.
• KPI’s / Performance are met consecutively for past 3 months.
• No prior warnings.

Responsibilities

• Ensure exceptional customer service and satisfaction.
• Manage customer complaints proactively and effectively.
• Address customers professionally and empathetically.
• Meet daily targets and manage complaints within SLAs.

Skills

Complaint handling experience

Good communication skills

Decision-making under pressure

Ability to work autonomously

Passionate about customer service

Education

Matric / NQF level 4

Job description

A leading customer solutions firm in Durban is seeking a Complaints Specialist to resolve customer complaints efficiently and empathetically. Key responsibilities include managing complaints within set SLAs, ensuring customer satisfaction, and achieving targets. The ideal candidate will have at least 6 months of complaints handling experience, strong communication skills, and a passion for delivering exceptional service. This role is crucial to maintaining high standards of customer care and compliance with regulations.