Customer Care Specialist - US Hours, Fast-Paced Support

Unlimited Group; Umhlanga Rocks; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A customer service provider in Umhlanga Rocks is seeking a Customer Service Specialist to deliver world-class support to US-based clients. The role involves handling queries through calls, emails, and chats, ensuring customer satisfaction while adhering to service excellence. Applicants should have at least 1 year of experience in customer service, the ability to work US hours, and possess reliable transport for late shifts. A positive, team-oriented attitude is essential for success in this role.

Qualifications

• Minimum 1 year of Customer Service or Call Centre experience.
• Ability to work in US hours and weekends.
• Reliable transport for late shifts.

Responsibilities

• Deliver world-class customer support via calls, email, and chat.
• Resolve customer queries efficiently and effectively.
• Maintain accurate records of customer interactions.

Skills

Proactive and self-motivated

Energetic and target-driven

Professional and customer-oriented

Clear communication skills

Education

Matric or Equivalent qualification

Job description

A customer service provider in Umhlanga Rocks is seeking a Customer Service Specialist to deliver world-class support to US-based clients. The role involves handling queries through calls, emails, and chats, ensuring customer satisfaction while adhering to service excellence. Applicants should have at least 1 year of experience in customer service, the ability to work US hours, and possess reliable transport for late shifts. A positive, team-oriented attitude is essential for success in this role.