Customer Care Consultant — Solve, Support & Upsell

Old Mutual; Johannesburg; On-site; ZAR 180 000 - 240 000; Full time

Job summary

A leading financial services provider in Johannesburg is seeking a customer service representative to enhance the customer experience. The role involves managing queries, guiding clients through product offerings, and resolving issues efficiently. The ideal candidate should have a Matric qualification and at least a year of experience in customer service, particularly in short-term insurance. Strong communication skills and a customer-centric approach are imperative for success in this role.

Qualifications

• Minimum 1 year in customer service, preferably in short-term insurance.
• Matric qualification is required.

Responsibilities

• Manage the end-to-end customer experience for queries and policy reservations.
• Handle urgent and complex inquiries received via phone and email.
• Accurately capture all customer data and finalize calls at point of contact.

Skills

Consultative Selling

Customer Complaint Management

Customer Feedback Management

Customer Relationship Management (CRM) Software

Customer Service

Sales Data Management

Education

NQF Level 3

NQF Level 2 - Below school leaving

Job description

A leading financial services provider in Johannesburg is seeking a customer service representative to enhance the customer experience. The role involves managing queries, guiding clients through product offerings, and resolving issues efficiently. The ideal candidate should have a Matric qualification and at least a year of experience in customer service, particularly in short-term insurance. Strong communication skills and a customer-centric approach are imperative for success in this role.