Customer Billing Representative - EST Working Hours (Remote)

ISTA Personnel Solutions; South Africa; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A dynamic BPO company in South Africa is seeking a Customer Billing Representative. The role involves handling customer billing inquiries, managing account balances, and documenting account details. Proficiency in QuickBooks and strong English communication skills are required. The position entails managing communications and follow-ups with clients effectively while maintaining accurate records. Applicants must have a stable internet connection and power backup. This role offers an opportunity to work in a fast-paced environment.

Qualifications

• Strong attention to detail with a methodical and analytical approach.
• Excellent verbal and written English communication skills are crucial.
• Experience with QuickBooks is preferred.

Responsibilities

• Manage customer accounts by reviewing outstanding balances.
• Communicate with customers via phone and email for billing inquiries.
• Maintain accurate records of all interactions and payment arrangements.
• Collaborate with internal teams to ensure information accuracy.
• Follow up on past-due accounts to facilitate timely collections.
• Assist in preparing financial documentation and reports.

Skills

Attention to detail

Excellent English communication

Proficient in Microsoft Office

Experience with QuickBooks

Problem-solving skills

Tools

QuickBooks

Microsoft Excel

Microsoft Outlook

Job description

ISTA Personnel Solutions SA is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based organizations. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are hiring!

Our U.S.-based client providing dental care to nursing homes is looking for a Customer Billing Representative. The successful individual will handle customer billing inquiries, review account balance details to determine the appropriate method to collect and accurately document accounts. Experience on QuickBooks is preferred.

Working hours:

• Monday to Friday from 15h00pm to midnight (SA Time)

PLEASE NOTE:

• Internet Requirements:Afixed fibre linewith a minimum speed of25 Mbps (upload & download)and the ability to support awired Ethernet connectionis mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup:Areliable power backup solutionis required to manageload shedding and power outages. Applicants without a power backup cannot be considered.

Job Responsibilities:

• Manage customer accounts by reviewing outstanding balances and identifying the appropriate course of action for resolution.
• Communicate clearly and professionally with customers via phone and email to address billing inquiries, provide account updates, and resolve discrepancies.
• Maintain accurate and detailed records of all interactions, payment arrangements, and account status updates in internal systems.
• Collaborate with internal teams to ensure account information is accurate and up to date.
• Follow up consistently on past-due accounts to facilitate timely collections while maintaining a positive customer relationship.
• Assist in preparing financial documentation and reports related to billing and collections activity.

Requirements

• Strong attention to detail with a methodical and analytical approach to problem-solving.
• Excellent verbal and written English communication skills.
• Proficient in Microsoft Office Suite, particularly Excel and Outlook.
• Proficient with QuickBooks.
• Ability to remain patient, empathetic, and professional in all customer interactions.

If you are not contacted within 14 working days, please consider your application unsuccessful.