Customer Advisor (South Outer M25)

Stellantis &You UK; oThongathi; On-site; ZAR 576 000 - 713 000; Full time

Job summary

A leading automotive company is seeking a Customer Advisor to join its Aftersales team. This role involves communicating effectively with customers, proposing additional services, and managing customer satisfaction. You will be the key link between customers and technicians. The ideal candidate will have strong communication skills and experience in customer service. This position offers a competitive salary, a generous benefits package, and opportunities for career advancement in a dynamic environment.

Benefits

Company Car Scheme

Company Discounts

Pension contributions

22 days annual leave

Employee Assistance Programme

Personal Accident Insurance

Training Opportunities

Qualifications

• Experience in customer service, preferably in an automotive environment.
• Ability to communicate effectively with customers and colleagues.
• Competence in adopting new technologies.

Responsibilities

• Communicate clearly with customers and colleagues.
• Propose additional work indicated through the Vehicle Health Check process.
• Quote and sell Service Plans to retain customers.

Skills

Clear communication skills

Customer service expertise

Ability to adopt digital systems

Job description

Job Title: Customer Advisor (South Outer M25)

Role Summary

Location: Stellantis & You Maidstone
Contract: Fixed Term Contract
Salary: Up to £25,500 basic salary, OTE £31,500

Equal Employment Opportunity

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.

Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

Role Benefits

• Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services and tyres.
• Pension: Benefit from a generous employer pension contribution of up to 7%.
• Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
• Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
• Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
• Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis & You UK employees.
• Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
• Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
• Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
• Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.

Role Description

• Communicate clearly with customers & colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell-up the additional work advised through the Vehicle Health Check process.
• Quote & sell Service Plans to retain customers to the group.
• Encourage customer satisfaction feedback via exit briefing & follow‑up contact.

You will also be the go‑to person when the customer wants us to:

• Estimate repair costs and times.
• Resolve any concerns when we suggest repairs.
• Inform and update them on progress or additional works needed.
• Prepare and explain invoices and take payments.

A Day in the Life

"No two days are the same for a Customer Advisor. We’re part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily."

We greet our customers when they visit our showroom and stay connected over the phone, via text and e‑mail, providing regular updates. We create work invoices and warranty claims using our in‑house computer systems, as well as take and allocate payments.

Always on the go, with something to do, the day never drags.

This is a fast‑paced and rewarding job, with the opportunity to develop a career.

About Us

Stellantis & You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people, so we offer an industry‑leading benefits package alongside our competitive salary and bonus.

This is a great opportunity for you to become a key member of our Aftersales team.

It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer‑owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis & You customer journey.