Credit Life Services Consultant

Energy at Work Projects; Johannesburg; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A financial services provider is looking for a Credit Life Client Services Consultant in Johannesburg. The role involves providing excellent customer service, resolving inquiries, and maintaining customer satisfaction. Candidates must have previous experience in long-term insurance and a matric qualification. This is an exciting opportunity for passionate individuals aiming to make a difference in client services.

Qualifications

• Minimum of 2 years in Long Term Insurance.
• 2 years of experience in a call center.
• Clear ITC and Criminal record.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries via various channels.
• Acknowledge and resolve customer complaints with efficiency.

Skills

Customer service

Problem-solving

Communication

Education

Matric qualification

NQF Level 5 Wealth Management Certificate

Job description

Overview

Join Our Team as a Credit Life Client Services Consultant

Are you an energetic, driven individual with a passion for customer service? If so, we have an exciting opportunity for you!

Company Overview

One of the largest financial services providers are currently looking for two dynamic individuals to join the team as Credit Life Client Services Consultants for their call center.

Minimum Requirements

• Matric qualification
• Clear ITC and Criminal record
• Previous experience as a customer service consultant
• Minimum of 2 years in Long Term Insurance
• 2 years of experience in a call center
• NQF Level 5 Wealth Management Certificate
• DOFA (Date of First Appointment) applies to registered candidates.

Job Role

As a Credit Life Client Services Consultant, your responsibilities will include :

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries via various channels.
• Acknowledging and resolving customer complaints with efficiency.
• Having in-depth knowledge of our products to address customer queries.
• Keeping accurate records of customer interactions, transactions, comments, and complaints.
• Providing valuable feedback on the efficiency of the customer service process.
• Ensuring customer satisfaction through professional and timely support.

Application Details

Only candidates who meet the minimum requirements will be considered for this exciting opportunity.