Contract Manager - Durban, KwaZulu

Empact Group; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading service management firm in Durban is seeking a candidate to manage cleaning services for hospitality clients. The successful applicant will oversee a team, ensuring operational costs align with budget, while also maintaining client relations and compliance with statutory regulations. Candidates should have at least 5 years of experience in the hospitality cleaning sector and strong management skills.

Qualifications

• Minimum 5 years’ cleaning experience in the hospitality sector.
• Experience in highly commercial and sensitive markets.
• People management experience required.
• Project Management experience in cleaning is an advantage.
• Valid driver’s license with own vehicle.

Responsibilities

• Manage all subordinate staff in integrated services.
• Oversee client services and operational support.
• Ensure operational costs remain within budget.

Skills

Knowledge of Hospitality cleaning sector

Very good customer service skills

Excellent communication skills

Proactive approach and attention to detail

Very good management skills

Education

Minimum 5 years’ cleaning experience in the hospitality sector

Diploma in Project Management

Tools

MS Office

Job description

The Main Purpose of the job

The successful applicant will be responsible for managing all subordinate staff in integrated services in accordance with sector strategy, contract specifications and statutory regulations. This will include managing operational costs, providing operational support, oversee client services, training, audits, and industrial relations related issues in the designated areas.

Education And Experience

• Minimum 5 years’ cleaning experience in the hospitality sector
• Experience in highly commercial and sensitive markets is compulsory
• People management experience
• Project Management experience in cleaning would be an advantage
• Computer literate
• Valid driver’s license with own vehicle

Knowledge, Skills And Competencies

• Knowledge of the Hospitality cleaning sector
• Knowledge of South African and industry-specific laws
• Knowledge of MS Office; specifically Excel and Word
• Knowledge of HSE
• Proactive approach and attention to detail
• Professional
• Very good customer service skills
• Very good management skills
• Excellent communication skills
• Ability to manage and ensure cost remain within the budget and promote costs saving where achievable
• Ability to draft, extract and analyse reports
• Excellent interpersonal and leadership skills
• Sound administration skills
• Ability to adapt to a changing environment and prioritise effectively
• Ability to work flexible hours when required

Key areas of responsibility

• Operational coordination of Soft Services; ensuring that the standard of service received from external contractors is aligned with Client’s and business’ requirements
• Efficient SLA management and proactively engage with clients to build long-term, profitable relationships
• Effective and efficient people management ensuring a high performing team
• Manage environmental safety in line with the client and business strategy