Contact Centre Recruitment Consultant

Ignition CX; Umhlanga Rocks; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading contact centre solutions provider is seeking a Contact Centre Recruitment Consultant to enhance our recruitment efforts. You will be responsible for sourcing candidates, conducting interviews, and promoting the company's values. The ideal candidate should have recruitment experience, excellent communication skills, and be proficient with social media. This role promises a dynamic work environment aimed at driving success in our teams.

Qualifications

• Proven experience in recruitment, preferably within a contact centre.
• Strong communication skills both in writing and verbally.
• Ability to work independently as well as part of a team.

Responsibilities

• Source candidates through various channels and send personalized emails.
• Conduct pre-screening calls to evaluate applicants.
• Interview candidates using structured methods.
• Collaborate with Hiring Managers to understand hiring needs.
• Promote the company’s brand effectively.

Skills

Recruitment experience

Experience working in a contact centre environment

Social media knowledge

Excellent verbal and written communication skills

Computer literacy and MS Excel experience

Autonomy

Job description

Job Description

The role:

We’re looking for a Contact Centre Recruitment Consultant to work with us and grow our Contact Centre Teams but could also recruit other level roles, and possibly have a junior recruiter reporting into them.

Are you able to source top candidates and reduce our time-to-hire with your organisational and networking skills? We in search of a skilled, professional Recruitment Consultant, with the experience to work in a fast-paced environment and thrive.

The detail:

Sourcing

• Source potential candidates through various channels.
• Craft and send personalised recruiting emails with current job openings to passive candidates.

Screening

• Perform pre-screening calls to analyse applicants’ skills, abilities, and culture fit.

Selecting

• Interview candidates combining various methods (e.g., structured interviews, assessments, and behavioral questions).
• Secure successful candidates and initiate on boarding processes for new hires.

Influencing

• Co-ordinate with Hiring Managers to forecast department goals and hiring needs to build a talent pipeline geared towards fulfilling these requirements.
• Promote the company’s reputation as the best place to work.

Job Requirements

We'd like to hear from you if you have.

• Recruitment experience
• Experience working in a contact centre environment.
• Social media knowledge (active social media user).
• Excellent verbal and written communication skills.
• Computer literacy and MS. Excel experience.
• Autonomy: You will be required to work within a team as well as on your own