Consumer Care Learner

3C Deutschland GmbH; Groot-Drakenstein; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A global data and technology company is seeking Consumer Care Learners to manage consumer disputes and provide exceptional support. In this role, you will handle various consumer queries, assist with credit report issues, and engage with customers through digital channels. The ideal candidate should have a Customer Service Certificate and prior experience in a contact center. This position values effective communication and resilience, offering a supportive work environment.

Responsibilities

• Delivering Exceptional Consumer Support
• Responding to credit report queries via telephone
• Capturing and logging disputes
• Resolving and closing disputes
• Supporting the Up platform
• Managing social media interactions

Skills

Effective Communication

Resilience and Stress Tolerance

Attention to Detail

Execution and Follow-through

Analytical Thinking

Social Media Savvy

Initiative and Accountability

Target Driven

Accounting

Education

Customer Service Certificate

Experience in a Contact Centre environment

Job description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Why this role is critical to us?

This role is essential to our organization as it directly supports the management of consumer disputes, a process regulated by theNational Credit Regulator. Ensuring compliance with the NCR is not only a legal obligation but also a key component of maintaining consumer trust and data integrity.

Consumer Care Learners in this role contribute by:

• Handling a wide range of consumer queries, including email and web-based complaints.
• Taking inbound calls to assist with credit report-related questions.
• Logging, investigating, and resolving disputes in line with regulatory standards.
• Supporting our consumer self-service platform,Up, through activations and unlocking services.
• Engaging with consumers across digital channels, including Facebook, Ed (chatbot), WhatsApp, and HelloPeter, to ensure timely and professional resolution of queries.

What you’ll need to bring to the party?

Customer-Centric Mindset

• Effective Communication
• Resilience and Stress Tolerance
• Attention to Detail
• Execution and Follow-through
• Analytical Thinking
• Social Media Savvy
• Initiative and Accountability
• Target Driven
• Accounting
• Living the Experian Way Behaviours

What you’ll be doing

• Delivering Exceptional Consumer Support
• Responding to credit report queries via telephone
• Capturing and logging disputes
• Resolving and closing disputes
• Supporting the Up platform
• Managing social media interactions

Qualifications

• Customer Service Certificate
• Experience in a Contact Centre environment

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together