Consultant Customer Care

Old Mutual; Johannesburg; On-site; ZAR 180 000 - 240 000; Full time

Job summary

A leading financial services provider in Johannesburg is seeking a customer service representative to enhance the customer experience. The role involves managing queries, guiding clients through product offerings, and resolving issues efficiently. The ideal candidate should have a Matric qualification and at least a year of experience in customer service, particularly in short-term insurance. Strong communication skills and a customer-centric approach are imperative for success in this role.

Qualifications

• Minimum 1 year in customer service, preferably in short-term insurance.
• Matric qualification is required.

Responsibilities

• Manage the end-to-end customer experience for queries and policy reservations.
• Handle urgent and complex inquiries received via phone and email.
• Accurately capture all customer data and finalize calls at point of contact.

Skills

Consultative Selling

Customer Complaint Management

Customer Feedback Management

Customer Relationship Management (CRM) Software

Customer Service

Sales Data Management

Education

NQF Level 3

NQF Level 2 - Below school leaving

Job description

Description

naTo provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

• Manage the end-to-end customer experience for new and existing business by providing first line support to resolveมน queries, service and retain existing policies and generate sales by coordinating activities within Service Level Agreements (SLAs).

• Telephonically guide customers through the product offering, pricing, terms and conditions.

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• Take ownership of queries and ensure they are resolved timeously and effectively.

• Handle urgent and complex enquiries and requests received telephonically and via email.

• guests Escalate unresolved matters and keep the customer informed of any delays in resolving an issue.

• Maintain the outlined QA average on all calls.

• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client zugleich service delivery.

• Accurately and efficiently capture all customer data.

• Finalize calls at point of contact, where possible.

• Forward accurate policy documents to customers within mandated timeframes.

• Demonstrate excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.

• Matric

• Minimum 1 year customer service Short term insurance.

Skills

Consultative Selling, Customer Complaint Dru Management, Customer Feedback Management, Customer शी्ड focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

Action Oriented Communicates Effectively Customer Focus Decision Quality Ensures Accountability Interpersonal Savvy Manages Ambiguity Manages Complexity

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

14 January 2026 , 23:59 ուժ diferenci