We are seeking a highly capable Compliance Manager to drive and oversee compliance across the Consumer business. This role ensures that financial and operational practices, as well as personal conduct, adhere to all applicable laws, regulations and contractual requirements. Embedded within the business, the Compliance Manager will execute the compliance strategy, lead day-to-day compliance operations, support risk-based decision making and strengthen the control environment.
This is an opportunity for an individual to make a meaningful impact within the business while partnering closely with Group Compliance to achieve strategic compliance priorities and proactively manage compliance risk.
Key Responsibilities
- Ensure compliance with applicable legislation including NPS, NCA, FAIS, FICA, POPIA and related regulatory frameworks.
- Develop, implement and monitor the Risk Management and Compliance Program, including contributing to enhancements.
- Oversee the efficient execution of daily compliance operational activities.
- Support the business in designing and implementing processes and controls to manage compliance risk.
- Communicate and embed key elements of Group Compliance frameworks and policies across the business.
- Draft, update and review business-specific compliance policies and procedures.
- Monitor and action outputs from compliance dashboards.
- Review new and existing processes and products to identify, mitigate and sign off compliance risks.
- Track regulatory changes and provide practical compliance guidance to business teams.
- Ensure timely preparation and submission of regulatory reports and returns.
- Support the creation and delivery of compliance training and awareness initiatives.
- Escalate material risks or breaches to senior management and Group Compliance within required timelines.
- Manage internal and external stakeholder relationships and foster strong collaboration.
- Produce consistent compliance reports to track progress, challenges and value delivered.
- Ensure resolution of outstanding compliance-related internal audit actions within agreed deadlines.
Knowledge and Experience Required
- Degree in Legal, Risk, Compliance or related field; CISA membership advantageous.
- Strong organisational, leadership and stakeholder management capability.
- High attention to detail, strong problem-solving and effective communication skills.
- Ability to manage multiple priorities under pressure and work independently or in a team.
- Solid understanding of relevant legislation and regulatory frameworks.
- 3–5+ years’ experience in a compliance role within Financial Services, preferably Banking, Fintech or Payments.
- Experience managing or leading a Compliance team.
- Strong understanding of FICA and Payments regulatory environments.
Personal Characteristics
- Able to operate effectively at both strategic and operational levels.
- Proactive self-starter with a practical, business-minded approach.
- Collaborative and solutions-driven, with the ability to work well with diverse teams.
- Strong stakeholder management across junior and senior levels.
- Effective written and verbal communication skills.
- Passionate about compliance and continuous improvement.
Key Stakeholders
- Senior and Executive Management
- Regulatory and industry bodies including FIC, FSCA, NCR, PASA/PIB and other relevant regulators.