Compliance & HR Manager (Area Manager)

Robert Walters; Johannesburg; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A prestigious luxury retail group is seeking a Compliance & HR Manager in Johannesburg. This pivotal role integrates HR practices with sales performance, aimed at enhancing employee engagement and operational excellence. Candidates should possess extensive HR experience, strong interpersonal skills, and a proven track record in talent management. The position offers flexible working opportunities and comprehensive training to drive career growth within a supportive environment.

Benefits

Flexible working opportunities

Generous training programmes

Exposure to international luxury standards

Qualifications

• 8-10 years of experience in human resources, with 5 years in a senior HR management role.
• Demonstrated expertise in talent acquisition and employee engagement initiatives.
• Knowledge of South African labor laws and international luxury standards.

Responsibilities

• Drive regional sales performance while managing HR practices.
• Oversee recruitment processes and coach managers.
• Conduct regular audits and ensure compliance with company policies.

Skills

Teamwork

Interpersonal skills

Analytical mindset

Coaching

Talent management

Sales performance analysis

Education

Bachelor’s degree in Human Resources, Psychology, Business Administration

Master’s degree

Tools

HR information systems (HRIS)

CRM platforms

Job description

Job title : Compliance & HR Manager (Area Manager)

Job Location : Gauteng, Johannesburg

Deadline : October 12, 2025

Overview

An exciting opportunity has arisen for a Compliance and Human Resources Manager to join a prestigious luxury retail group in Johannesburg. This pivotal role is designed for an experienced HR professional who thrives in a sales-driven environment, combining the challenge of managing regional sales performance with the responsibility of nurturing and developing high-performing teams. The successful candidate will play a crucial part in ensuring that both compliance standards and people strategies are seamlessly integrated to support business growth. With a focus on talent acquisition, employee engagement, and operational excellence, this position offers the chance to make a significant impact on the organisation’s journey towards becoming South Africa’s leading luxury brand. Flexible working opportunities, generous training programmes, and exposure to international luxury standards await those ready to take their career to new heights. Play a key role in shaping the future of a renowned luxury retailer by driving both compliance and human resources initiatives across multiple locations in Johannesburg. Enjoy flexible working opportunities and access to comprehensive training programmes designed to support your professional growth within a supportive leadership structure. Be at the forefront of employee engagement and sales operations, ensuring teams are motivated, well-supported, and aligned with the company’s vision for excellence.

What you'll do

• As Compliance and Human Resources Manager, you will be entrusted with balancing two core pillars: driving regional sales performance while championing best-in-class HR practices.
• Your day-to-day will involve close collaboration with boutique teams and support office colleagues as you oversee recruitment processes, coach managers on performance improvement plans, conduct regular store audits for compliance assurance, and resolve operational challenges efficiently.
• You will also play an instrumental role in fostering an inclusive workplace climate where respectful communication is prioritised across departments.
• By implementing staff retention strategies and supporting ongoing training needs assessments, you will help shape career evolution pathways for team members.
• Your ability to connect with employees at all levels will be essential in gathering feedback that informs continuous improvement efforts. Success in this role means not only meeting ambitious sales targets but also cultivating an environment where every team member feels valued, supported, and inspired to contribute towards the shared vision of excellence.
• Oversee and manage sales performance across the region, ensuring that all regional sales targets are consistently achieved through effective monitoring and support.
• Conduct regular coaching calls and meetings with managers to review progress, provide constructive feedback, and implement tailored strategies for continuous improvement.
• Develop comprehensive coaching plans for sales teams aimed at enhancing both individual and collective productivity while fostering a culture of collaboration.
• Monitor year-over-year growth metrics, identify areas requiring attention, and report findings to executive leadership with actionable recommendations.
• Conduct thorough store audits to ensure that all sales operations adhere strictly to company policies, standards, and expectations.
• Oversee the resolution of support tickets related to sales or operational issues, ensuring swift responses to client complaints and maintaining high levels of customer satisfaction.
• Collaborate closely with other divisions and leadership teams to streamline processes, improve efficiency, and drive organisational success.
• Manage the full recruitment lifecycle including screening candidates, conducting interviews, and headhunting for critical sales positions within the region.
• Ensure timely completion of probation reviews for new hires, assessing their integration into company culture as well as their performance against set objectives.
• Implement robust staff retention strategies by addressing conduct or performance issues promptly while maintaining strong engagement with stores to monitor employee satisfaction.

What you bring

• To excel as Compliance and Human Resources Manager, you will bring extensive experience gained from senior HR roles within target-oriented environments—ideally those rooted in luxury retail or similar sectors.
• Your background should reflect deep involvement in talent management activities such as recruitment strategy design, onboarding processes optimisation, employee relations oversight, and succession planning.
• A natural collaborator who values teamwork above all else, you possess exceptional interpersonal skills that allow you to nurture positive relationships across diverse groups.
• Your approach is grounded in empathy; you understand how vital it is for employees at every level to feel heard and supported.
• In addition to technical expertise around compliance frameworks and employment legislation, your analytical mindset enables you to interpret complex data sets relating to both people metrics and commercial outcomes.
• You thrive when given responsibility for large-scale projects requiring careful coordination between multiple stakeholders—always keeping sight of the bigger picture while attending meticulously to detail.
• Above all else, your passion lies in helping others grow; whether through coaching sessions or designing bespoke learning interventions tailored around individual aspirations.
• A bachelor’s degree in Human Resources, Psychology, Business Administration or a related field is required; a master’s degree is preferred for this senior-level appointment.
• Relevant HR certifications are highly desirable as they demonstrate your commitment to professional development within the field.
• At least 8-10 years’ experience in human resources is essential, including no less than 5 years spent in a leadership or senior HR management capacity within a sales-driven organisation.
• Demonstrated expertise in managing talent acquisition processes from end-to-end including headhunting for key roles within fast-paced environments.
• Proven track record of implementing effective employee engagement initiatives alongside robust retention strategies that have delivered measurable results.
• Comprehensive experience handling sales performance data coupled with advanced skills in coaching teams towards improved outcomes through structured development plans.
• Exceptional relationship-building abilities enabling you to foster trust-based connections with boutique teams as well as central support functions.
• Outstanding communication skills allowing you to provide clear feedback constructively while navigating challenging conversations with empathy and professionalism.
• Strategic thinking capabilities that enable alignment between HR practices and broader commercial objectives within luxury retail settings.
• Advanced proficiency using HR information systems (HRIS), CRM platforms, performance management tools, and reporting software relevant to modern HR operations.
• In-depth knowledge of labour laws applicable within South Africa alongside familiarity with international luxury standards is highly advantageous.