Community Manager

Talent Sam; Cape Town; On-site; ZAR 200,000 - 400,000; Full time

Job summary

An established industry player is seeking a Community Manager to nurture and grow their online community. This role involves implementing social media strategies, engaging with followers, and executing campaigns that align with marketing goals. The ideal candidate will have a strong understanding of social media platforms and excellent communication skills, ensuring that community feedback is addressed proactively. Join a dynamic team where your creativity and problem-solving abilities will contribute to building brand recognition and loyalty. If you're passionate about community engagement and social media trends, this opportunity is perfect for you.

Qualifications

• 3 years of experience as a social media or community manager required.
• Expert understanding of social media platforms is essential.

Responsibilities

• Implement community management strategy and engage with followers.
• Monitor social media channels and respond to community feedback.
• Assist in planning and executing social media campaigns.

Skills

Social Media Management

Community Engagement

Communication Skills

Problem-Solving

Education

Bachelor’s Degree in Marketing

Bachelor’s Degree in Communications

Bachelor’s Degree in English

Tools

Social Media Platforms

Job description

The Community Manager is responsible for nurturing, managing, engaging and growing a community. They implement social media and communication campaigns to align with client’s marketing strategy. They use online marketing skills to promote a business, engage customers and to build brand recognition.

Responsibilities:

• Implements community management strategy
• Keeps social media profiles up to date
• Schedule and publish posts across social media platforms
• Monitor social media channels and respond to comments, messages, @ mentions in a timely and professional manner
• Source user generated content across platforms
• Monitors and reports on community feedback
• Fosters relationships with influencers
• Engage with followers to build a sense of community and loyalty
• Identify potential issues within the community and address them proactively
• Manage and mitigate negative situations as they arise in real time
• Executes social listening to deepen consumer understanding around specific topics and deliver insightful point of view back to team
• Assist in planning and executing social media campaigns and contests
• Stays informed of the latest social media related trends, updates to platforms and best practices
• Identify and document specific categories of client red flags and build a process to address each one internally
• Builds relationships with customers, potential customers, industry professionals, influencers and journalists
• Advocates for new ideas and approaches in support of continuous improvement/innovation
• Cross-team collaboration with the account, influencer, and creative teams to ensure cohesive approach to community management

Qualifications and Skills:

• 3-years of experience working as a social media or community manager
• Expert understanding of all social media platforms
• Preferred Bachelor’s Degree in Marketing, Communications, English, or a related field
• Excellent written and verbal communication skills with intense attention to detail
• Professionalism
• Strong problem-solving skills