Community Manager

The Community Manager is responsible for nurturing, managing, engaging and growing a community. They implement social media and communication campaigns to align with client’s marketing strategy. They use online marketing skills to promote a business, engage customers and to build brand recognition.

Responsibilities:

• Implements community management strategy
• Keeps social media profiles up to date
• Schedule and publish posts across social media platforms
• Monitor social media channels and respond to comments, messages, @ mentions in a timely and professional manner
• Source user generated content across platforms
• Monitors and reports on community feedback
• Fosters relationships with influencers
• Engage with followers to build a sense of community and loyalty
• Identify potential issues within the community and address them proactively
• Manage and mitigate negative situations as they arise in real time
• Executes social listening to deepen consumer understanding around specific topics and deliver insightful point of view back to team
• Assist in planning and executing social media campaigns and contests
• Stays informed of the latest social media related trends, updates to platforms and best practices
• Identify and document specific categories of client red flags and build a process to address each one internally
• Builds relationships with customers, potential customers, industry professionals, influencers and journalists
• Advocates for new ideas and approaches in support of continuous improvement/innovation
• Cross-team collaboration with the account, influencer, and creative teams to ensure cohesive approach to community management

Qualifications and Skills:

• 3-years of experience working as a social media or community manager
• Expert understanding of all social media platforms
• Preferred Bachelor’s Degree in Marketing, Communications, English, or a related field
• Excellent written and verbal communication skills with intense attention to detail
• Professionalism
• Strong problem-solving skills