Commercial Vehicle Truck & Trailer Service Advisor - Pretoria

Select Motor Recruitment; Pretoria; On-site; ZAR 230,000 - 300,000; Full time

Job summary

A leading automotive recruitment agency is seeking an experienced Service Advisor to work in the truck and trailer service sector in Pretoria. The role involves maximizing service sales, maintaining customer relationships, and ensuring high levels of customer satisfaction. Candidates should have a minimum of 2 years' experience, knowledge of customer service processes, and proficiency in MS Office and ERP systems. This is a full-time position offering a competitive salary.

Qualifications

• Minimum of 2 to 3 years experience as a service advisor in truck/trailer service.
• Knowledge of sound customer satisfaction processes.
• Experience in workshop practices for servicing and repairing vehicles.

Responsibilities

• Administrate duties for the Service and Repair Centre.
• Follow up with orders and parts requirements.
• Handle customer complaints up to a certain level.

Skills

Sales Experience

Time Management

Customer Service

Automotive Repair

Education

Grade 12

Certificate in Service Advisors course

Tools

MS Office

Syspro or similar ERP system

Job description

Overview

Remuneration: R260000 per annum CTC commission; provident fund option of medical aid 50/50 (negotiable on salary).

Our client has a Service and Repair Division (Workshop) repairing Trucks and Trailers and are looking for an experienced and knowledgeable Service Advisor to join the team.

Purpose Of The Job

Maximise service sales and profitability through accurate quotation and servicing advice but also providing customer service confidence in the company. Ensure the highest standards of courtesy and efficiency in customer contacts and communication; record customer requirements and details accurately; understand the customers concerns and record vehicle details and service history accurately.

Key Responsibilities

• Administrating all admin required duties for the Service and Repair Centre Service Advisor function
• Following up with orders and parts requirements on all current and future jobs
• Responsible for the total customer handling process in the service and repairs area
• Achieve high level of customer satisfaction and confidence to increase loyalty and trust
• Generate service business volume (selling parts and labour through interactive reception and upselling opportunities)
• Build and maintain a positive service image amongst customers
• Handle all customer requirements by offering alternative repair solutions and pricing options
• Able to motivate and technically validate and converse with customers on warranty and policy related repairs and matters
• Must be able to handle all customer complaints and issues up to a certain level
• Support the workshop scheduling system and work with foreman regarding the customer volume (appointments) to fully utilise workshop capacity
• Uses all methods of customer communication including bookings phone calls email and in-person interactions to schedule and book service and repair appointments
• Follow-up 48 hours after the service / repair to ensure the customer is satisfied with the work done
• Maintains positive relationships with customers to ensure repeat and referral business
• Develop sales leads for future business and forward leads to the sales department

Requirements

• Minimum of 2 to 3 years experience as a service advisor in a truck / trailer service and repair workshop environment. The client could consider STRONG SERVICE ADVISORS from other automotive sectors
• Grade 12
• Certificate in Service Advisors course
• Knowledge of sound customer satisfaction processes
• Preparation of quotations
• Customer service and administration
• Computer Literacy: MS Office (essential)
• Experience in recording and administration systems pertaining to company and customer requirements on Syspro or similar ERP system (essential)
• Experience in workshop practices in the efficient servicing and repairing of customer vehicles
• Sound trailer / truck / automotive technical and product knowledge
• Understanding of workings of warranty terms and conditions service and maintenance plans / programmes
• Automotive Industry experience Essential

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application kindly consider your application as unsuccessful.

Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements Select Motor Recruitment reserves the right not to respond to your application.

Applications should be submitted no later than Friday 18 July 2025.

Required Experience :

Unclear Seniority

Key Skills

Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

Employment Details

Employment Type : Full-Time

Experience : years

Vacancy : 1