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Homechoice; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading retail company in Cape Town seeks motivated individuals to drive sales and deliver exceptional customer service. You will meet sales objectives, ensure compliance, and provide a positive customer experience. The ideal candidate has at least 2-3 years' experience in sales or telemarketing, strong communication skills, and a Matric qualification. Join a dynamic environment with opportunities for growth and success.

Qualifications

• Minimum of 2-3 years in sales/telemarketing within a Contact Centre.
• Proficient in MS Office applications (Email, Internet, Word, Excel).
• Clear criminal and ITC record.
• Must not be currently debarred in terms of the FAIS Act.

Responsibilities

• Achieve sales objectives and revenue targets.
• Ensure quality and compliance with legislative requirements.
• Provide exceptional customer service.
• Handle objections and maintain customer satisfaction.

Skills

Sales objectives achievement

Customer experience

Communication skills

Good telephone etiquette

Proficiency in MS Office

Ability to handle objections

Adaptability under pressure

Education

Matric (Grade 12)

Job description

Duties and Responsibilities

• Meeting sales objectives and revenue targets.
• Ensure that the agreed sales and revenue targets are achieved in line with business requirements.
• Meet operational and quality efficiencies.
• Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality.
• Provide an exceptional customer experience.
• Accurate capturing of customer information.
• Ensure compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks with regards to FAIS, FICA, TCF, POPI, CPA NCR legislations.
• Present, promote, and sell products/services in accordance with agreed processes and procedures.
• Ensure a professional, polite, and efficient service is offered by acting as an ambassador.
• Adaptable with the ability to respond positively to working within a pressurized environment.
• Handle objections appropriately to ensure that positive results are achieved whilst maintaining. customer satisfaction.
• Present products to potential customers who meet qualifying criteria.

Minimum Requirements

• Matric (Grade 12) – Must have
• Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre environment – Must have
• Must be proficient in MS Office applications (Email, Internet, Word, and Excel)
• Clear criminal and ITC record – Must have
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act
• Excellent communication skills (verbal and written)
• Excellent telephone etiquette
• Sound understanding of a dialer system
• Target-driven with the ability to sustain high-performance consistently
• A clear understanding of a contact Centre environment