Collections Agent

Mr Price Group; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prominent retail company in Durban seeks a Collections Agent to contact customers with overdue accounts for lending products. The role involves negotiating payment arrangements, updating customer information, and maintaining excellent customer service standards. Ideal candidates have a minimum Grade 12 qualification and experience in debt collection. Benefits include uncapped incentives, discounts at company stores, and opportunities for career advancement in a vibrant work environment.

Benefits

Uncapped incentives

Learning and development opportunities

Employee discounts

Share scheme after one year

Health and wellness programs

Recognition and rewards programs

Qualifications

• 6-12 months in Debt Collection, ideally within a Call Centre environment.
• Familiar with the life cycle of an account and the collection process.

Responsibilities

• Negotiate payment arrangements per set standards.
• Accurately update customer information.
• Establish rapport with customers through excellent service.
• Ensure work quality aligns with Service Level Agreements.

Skills

Customer service orientation

Telephone etiquette

Attention to detail

Team player

Education

Minimum Grade 12 qualification

Tools

MS Office

Job description

Collections Agent contacts arrear account customers to collect on their overdue instalments for all our lending products which minimize bad debt write-offs.

Qualifications

• Minimum Grade 12 qualification 6-12 months in Debt Collection, ideally within a Call Centre environment.
• Familiarity with the life cycle of an account, the collection process, and the systems that support these processes.
• Proficiency in MS Office.
• Excellent telephone etiquette, strong customer service orientation, meticulous attention to detail, and a collaborative team player.

Responsibilities

• Negotiate payment arrangements in accordance with set standards.
• Accurately update customers' information.
• Establish a rapport with customers and rehabilitate customers through excellent customer service standards.
• Ensure all quality of work is in line with Service Level Agreements.

Benefits

• Achieve your targets and enjoy uncapped incentives.
• Extensive learning and development opportunities to help you advance your career.
• Discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company.
• Build your financial security with the long-term growth of your shares.
• Vibrant work environment - join a dynamic and energetic team where every day is a new adventure.
• Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits.
• Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs.