CLIENT RELATIONSHIP OFFICER – ORGANIC AGRICULTURE – SOMERSET WEST

Agricruitment Limited; Somerset West; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A recruitment agency in Somerset West is seeking a Client Relationship Officer to manage communications and ensure smooth certification processes. The ideal candidate holds a tertiary qualification in business or agriculture and is proficient in both English and Afrikaans. Responsibilities include managing client inquiries and preparing renewal quotations. This permanent position offers market-related salary and benefits including a medical aid contribution after probation and partial remote working options.

Benefits

60% medical aid contribution after probation

Life and disability insurance after 12 months

Partial remote working options

Qualifications

• Tertiary qualification in a relevant field preferred.
• Strong English and Afrikaans communication skills are essential.
• Previous experience in client service roles is advantageous.

Responsibilities

• Manage client communication for organic certification services.
• Ensure smooth certification flow for all clients.
• Assist with client inquiries related to certification.

Skills

English proficiency

Afrikaans proficiency

Computer literacy

Team collaboration

Education

Tertiary degree or diploma in business, agriculture or client service

Tools

MS Office

Job description

Job description: My Client is hiring a Client Relationship Officer. You will report directly to the Client Relationship Manager. The CRO plays a pivotal role in communication with the clients and the flow of certification.

Your tasks You will be responsible for carrying out the following duties:

• Manage client communication for the organic certification service in Southern and/or East Africa countries.
• Ensuring smooth certification flow for all clients
• Assisting with all client inquiries and answering basic questions with regard to certification
• Following up on non‑compliance resolution after audits
• Preparing and issuing renewal quotations
• Answering of business telephone enquiries by clients

Profile

• Tertiary degree or diploma in business, agriculture, or a client service‑related qualification
• Relevant job experience will be advantageous but is not a requirement
• High level of computer literacy – confident MS Office user
• Excellent English and Afrikaans spoken and written competency with the ability to work effectively in a team environment.
• Self‑confident, willing to learn, and organized to the point of perfectionism
• An interest and/or experience in sustainable farming and/or certification would be beneficial

What’s in it for you?

• Remuneration: Market‑related salary and dependent on experience and qualifications
• Type of contract: Permanent (6‑month probation)
• But also: 60% medical aid contribution (after probation), life‑ and disability insurance (after 12 months), partial remote working is part of the current company policies.

If you wish to join us, please submit your application (CV + cover letter) before Monday, 9 January 2026

EMAIL CV IN WORD FORMAT: [e-mail]