Client Onboarding Director

Office Beacon South Africa; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A dynamic service company in Johannesburg is seeking a Client Onboarding Director who will own the implementation journey for new clients. This role involves driving smooth transitions between Sales, Operations, and other departments while ensuring client satisfaction. Candidates should have over 8 years of experience in onboarding, with a strong ability to lead cross-functional teams. The position offers a chance to make a significant impact in a fast-paced environment.

Qualifications

• 8+ years’ experience in onboarding, implementation, client success, or operations leadership.
• Proven success managing both new client onboarding and expansions.
• Strong cross-functional leadership and client-facing skills.

Responsibilities

• Own all client onboarding and expansion implementations.
• Partner closely with Sales for clean and accurate handoffs.
• Identify and mitigate operational risks before onboarding starts.

Skills

Onboarding experience

Client-facing skills

Leadership

Operational judgment

Change management

Job description

Are you a seasoned leader with a passion for delivering seamless client onboarding and expansion experiences? Office Beacon is looking for a Client Onboarding Director to own the end-to-end implementation journey for new clients and ongoing client expansions, ensuring operational rigor, clarity, and consistency that accelerate time-to-value and build client confidence.

About the Role:

As Client Onboarding Director, you will be the vital operational bridge between Sales, Client Experience, Operations, Recruiting, Payroll, IT, and Compliance—driving smooth, high-quality transitions that align with Office Beacon’s standards. Your leadership will ensure all client implementations, role additions, and service transitions are executed flawlessly across geographies.

Key Responsibilities:

• Own all client onboarding and expansion implementations, defining success criteria and timelines
• Partner closely with Sales and Account Leadership for clean and accurate handoffs
• Identify and mitigate operational risks prior to onboarding or expansion starts
• Coordinate recruiting, staffing, payroll, HR, IT, security, and compliance readiness
• Ensure systems access, documentation, and training are prepared before go-live
• Act as escalation lead for complex or high‑risk implementations
• Maintain proactive client communication and manage change impacts during transitions
• Build and maintain onboarding playbooks, SOPs, and governance frameworks
• Track KPIs like time-to-productivity, onboarding satisfaction, and retention indicators
• Lead, coach, and develop the onboarding and implementation team
• Build capacity planning models to support predictable growth

What You Bring:

• 8+ years’ experience in onboarding, implementation, client success, or operations leadership
• Proven success managing both new client onboarding and expansions
• Experience in BPO, global services, staffing, SaaS, or professional services environments preferred
• Strong cross‑functional leadership and client‑facing skills
• Ability to scale processes in fast‑growth and complex global environments
• Expertise in program and change management, operational judgment, and risk awareness
• Data‑driven mindset with continuous improvement focus

Success Measures:

• Reduced time‑to‑onboard and time‑to‑implement
• High client satisfaction during onboarding and early expansion
• Fewer implementation errors and escalations
• Strong retention tied to onboarding effectiveness
• Operational readiness and compliance adherence

If you thrive in dynamic environments and want to shape exceptional onboarding experiences that fuel client success, join Office Beacon as our next Client Onboarding Director.