Client Experience Manager

Plus1X Solutions (Pty) Ltd; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a proactive Client Experience Manager to lead service delivery and enhance customer satisfaction. In this pivotal role, you will be responsible for fostering strong customer relationships, managing service delivery teams, and ensuring financial success while upholding high service standards. Your leadership and problem-solving expertise will be crucial in overseeing projects, implementing strategies for superior customer experiences, and driving continuous improvement initiatives. If you have a passion for delivering exceptional service and a track record of success, this is an exciting opportunity to make a significant impact.

Qualifications

• 5+ years of experience in operations and service delivery.
• Strong communication and organizational skills are essential.

Responsibilities

• Lead service delivery efforts to exceed customer expectations.
• Build strong customer relationships and manage service delivery organizations.

Skills

Leadership

Problem-Solving

Communication

Organizational Skills

Education

Matric Certification

ITIL Foundation

Postgraduate Degree

Leadership Training

Job description

Are you a proactive leader with a passion for delivering exceptional customer experiences? We're looking for a Client Experience Manager to lead our service delivery efforts and exceed customer expectations. In this role, you'll be responsible for building strong customer relationships, managing service delivery organizations, and ensuring financial success while maintaining high service standards. Your expertise in program management, leadership, and problem-solving will be key as you oversee projects, implement strategies for positive customer experiences, and drive continuous improvement initiatives.

If you have at least five years of operations and service delivery experience, along with strong communication and organizational skills, we'd love to have you on board.

Minimum Requirements:

1. Matric certification and ITIL Foundation are required.
2. Postgraduate degrees or leadership training are a plus.

Join us in shaping exceptional customer experiences and making a difference!