Chief Operating Officer

Outsidecapital; Johannesburg; On-site; ZAR 600,000 - 750,000; Full time

Job description

Responsibilities

• Design and execute on customer support strategies that elevate service quality.
• Lead the development and implementation of innovative products processes and systems to ensure positive customer outcomes.
• Oversee and enhance all post-sales insurance operations including customer service claims and retention strategies.
• Develop and implement operational policies and procedures to significantly improve efficiency and compliance.
• Lead and mentor a high-performing team of managers and professionals fostering engagement and continuous development.
• Drive significant process improvements through automation best practices and innovative solutions.
• Monitor and analyse key performance metrics identifying and implementing areas for operational enhancement.
• Collaborate effectively with stakeholders across departments to align operational goals with broader business objectives.
• Ensure strict adherence to industry regulations and company policies proactively mitigating risks and ensuring compliance.
• Work closely with IT and digital teams to enhance technology solutions that support and optimize operations.
• Develop and execute strategies to dramatically improve customer satisfaction and policyholder retention.
• Manage budgets resource allocation and cost optimization for all operational functions.
• Work closely with executive leadership on key strategic partner management and discussions.

Required Experience

Chief

Key Skills

Anti Money Laundering, Marketing & Sales, Gas Turbine, CNC, Jpa

Employment Type

Full-Time

Experience

years

Vacancy

1