Chief Client Success & Growth Officer

Ozow; Cape Town; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A leading fintech company is seeking a Head of Client Success to strategize and expand relationships with high-value clients. This role involves developing successful client strategies, analyzing market trends, and leading a dedicated team to achieve growth targets. Ideal candidates have extensive experience in client success within fintech, strong analytical skills, and a proven ability to manage executive-level relationships.

Qualifications

• 6–10 years’ experience in client success or account management.
• Experience in fintech or digital commerce.
• Ability to develop and maintain executive-level relationships.

Responsibilities

• Develop and execute a client success strategy for growth.
• Build relationships with strategic customers as a trusted advisor.
• Coordinate with internal teams to meet customer expectations.

Skills

Client success strategy

Relationship management

Negotiation skills

Data-driven decision making

Leadership

Tools

MS Word

PowerPoint

Excel

Job description

A leading fintech company is seeking a Head of Client Success to strategize and expand relationships with high-value clients. This role involves developing successful client strategies, analyzing market trends, and leading a dedicated team to achieve growth targets. Ideal candidates have extensive experience in client success within fintech, strong analytical skills, and a proven ability to manage executive-level relationships.