Checkout Team Lead

Massmart; Boksburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading retail group is seeking a Checkout Team Lead responsible for coordinating front-end associates to ensure efficient and friendly customer checkouts. This role requires strong cash handling knowledge, ability to develop associates, and maintenance of operational excellence. Ideal candidates should have experience in retail management, proficiency in customer service, and the ability to support compliance protocols. Join a workplace that values integrity and fosters a culture of belonging.

Qualifications

• 1-2 years of Supervisory/Management in retail leading a team.
• 2+ years of front-end experience, including cashier or customer service.
• Knowledge of cash register systems and compliance procedures.

Responsibilities

• Lead and coordinate associates for customer checkouts.
• Ensure compliance with cash handling protocols.
• Support associate development and maintain a clean environment.

Skills

Cash Handling & Compliance

Customer Service & Issue Resolution

Team Supervision & Scheduling

Coaching & Feedback

Communication & Problem Solving

Education

Matric

Job description

Summary

The Checkout Team Lead is responsible for leading and coordinating associates at the front end to ensure efficient, accurate, and friendly customer checkouts. This role ensures compliance with cash handling protocols, fosters excellent customer service, supports associate development, and helps maintain a safe and organized front‑end environment. The Checkout Team Lead plays a key role in delivering a fast, friendly, and clean checkout experience for every customer, ensuring compliance, and supporting the adoption and use of digital tools and technologies.

Cash Handling and Compliance

• Ensure associates follow all protocols for drawer counts, over/short reporting, and secure handling of cash and financial transactions.
• Conduct cash pickups, safe drops, and register audits in compliance with company policy.
• Support opening and closing routines for front‑end registers and terminals.

Coaching & Associate Development

• Provides on‑the‑job training for new front‑end associates, including register use, transaction types, and customer service expectations, digital tools, food safety, compliance standards and SOPs.
• Coach associates on register operations, scanning accuracy, speed, and customer interaction.
• Deliver real‑time coaching and feedback to improve performance.
• Support skills growth and development plans through cross‑training between store departments and leveraging Walmart Academy.
• Conduct career and development discussion to foster a high performance and engagement culture.

Operational Excellence

• Provide daily direction and task assignments to cashiers, self‑checkout hosts, and other front‑end team members.
• Monitor cleanliness, organization, and signage at the front end, including cash registers, self‑checkouts to prevent shrink, and bagging areas.
• Support associates in providing fast and accurate transactions, including item scanning, bagging, and payment processing.
• Coordinate restocking of checkout supplies such as bags, receipt paper, and sanitizers.
• Oversee compliance with safety and food handling regulations, especially in cash registers with food‑related items.

Controls, Safety and Security

• Ensure associates follow safety procedures when handling cash, equipment or assisting customers.
• Observe for and reports suspicious behavior and report to security immediately.
• Verify till accuracy at start and end of shifts and report cash variances or register discrepancies to Coach/Store Manager.
• Conduct regular checks to maintain a safe environment for associates and customers

Customer Experience & Service Excellence

• Actively supports customer flow by opening registers, hosting self‑checkouts, and resolving customer issues in real‑time.
• Ensure associates greet and thank customers, offer assistance, and maintain a helpful and welcoming attitude.
• Align associate breaks, meal periods, and lane scheduling to match traffic patterns.
• Collaborate with leadership to meet customer wait time targets and improve checkout efficiency.

Culture & Associate Engagement

• Lead daily huddles and communicate performance expectations, goals, and business updates.
• Address issues with fairness and consistency.
• Foster a collaborative team culture that works cross‑functionally (multi‑tasking) within store departments.
• Drive engagement and belonging through associate recognition, performance feedback and management

Payroll Input Accuracy & Workforce Scheduling

• Enter scheduling data accurately and manages shift swaps.
• Verify payroll input from People Lead for accuracy and addresse discrepancies timeously.
• Manage labor costs by aligning schedules with business needs as per workforce scheduling guidelines.
• Resolve attendance discrepancies and elevate adherence concerns to the People Lead/Coach as needed and monitors productivity.

Leadership Expectations

Respect for the Individual

• Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through culture of belonging; creates equitable opportunities for associates to thrive and perform; helps to attract the best, diverse talent.
• Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
• Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
• Act with Integrity
• Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Acts in a selfless manner and is consistently humble, self‑aware, honest, fair, and transparent.
• Service to the Customer/Member
• Delivers results while putting the customer first.
• Makes decisions based on reliable information; balances short‑and‑long‑term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for stakeholders.

Strive for Excellence

• Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
• Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.

Requirements

Minimum Academic, Professional Qualifications and Experience required for this position

• Matric.
• Relevant tertiary qualification advantageous

Qualification

• Matric.
• Relevant tertiary qualification advantageous

Experience

• 1-2 years of Supervisory/Management in retail leading a team
• 2+ years of front‑end experience, including working as a cashier, self‑checkout host, or customer service associate.
• Knowledge cash register systems and compliance procedures).
• Experience in training or mentoring associates.
• Knowledge of food safety and quality control standards.
• Good communication skills in person or using telecommunication tools, team coaching and development, and time management skills.
• Proficient with handheld devices, inventory systems, or digital fulfillment tools, scheduling, and reporting

Competencies and Skills

• Front‑End Operations
• Cash Handling & Compliance
• Customer Service & Issue Resolution
• Cash Register System Knowledge
• Team Supervision & Scheduling
• Coaching & Feedback
• Safety Awareness
• Communication & Problem Solving

“Employment Equity Policy Requirements may be applicable”

At Massmart, we are committed to fostering a workplace culture where everyone feels valued, respected, and a true sense of belonging. We believe that every employee deserves a safe environment—free from discrimination, harassment, and inappropriate behaviour—where they can thrive and perform at their best.

Our policies promote equal opportunity and a culture of accountability.

Note that by responding to this application and providing your personal information, you confirm your express and informed consent for Massmart Holdings Limited and all its subsidiaries and all affiliated companies (“Massmart”), to process your personal information in order for Massmart to consider your application for this position. All Personal Information that you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.