Change Manager - Midrand

Optimal Growth Technologies; Midrand; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading technology firm in Midrand is seeking a Change Manager to oversee the Change Management process, ensuring minimal disruption to IT services. The ideal candidate will have over 5 years of IT Service Management experience, including 2 years focused on Change Management. Strong communication, analytical skills, and ITIL certification are required. This role offers a 6-month duration in a dynamic work environment.

Qualifications

• ITIL Foundation certification (ITIL Intermediate or Expert preferred).
• 5+ years of experience in IT Service Management, with at least 2 years in Change Management.
• Strong understanding and practice of Incident, Problem and Change Management processes.

Responsibilities

• Own and manage the end-to-end Change Management process.
• Ensure compliance with internal policies, regulatory requirements, and ITIL best practices.
• Collaborate with technical teams, service owners, and business stakeholders.

Skills

Excellent communication and stakeholder management skills

Strong analytical and problem-solving abilities

High attention to detail and organizational skills

Ability to work under pressure and manage multiple priorities

Proactive mindset with a focus on continuous improvement

Education

Bachelors degree in IT, Business Administration, or related field

Tools

ServiceNow

BMC Remedy

Job description

Overview

The Change Manager is responsible for managing the lifecycle of all changes, ensuring minimal disruption to IT services and business operations. This role ensures that standardized methods and procedures are used for efficient and prompt handling of all changes, enabling beneficial changes to be made with minimal risk.

Location

Midrand

Duration

6 months

Responsibilities

• Change Process Management: Own and manage the end-to-end Change Management process. Ensure changes are recorded, evaluated, authorized, prioritized, planned, tested, implemented, documented, and reviewed in a controlled manner.
• Governance & Compliance: Ensure compliance with internal policies, regulatory requirements, and ITIL best practices. Conduct regular audits and reviews of change records and process adherence.
• Stakeholder Engagement: Collaborate with technical teams, service owners, and business stakeholders to assess change impact and risk. Facilitate Change Advisory Board (CAB) meetings and emergency CABs when needed.
• Reporting & Continuous Improvement: Produce regular reports on change metrics, trends, and performance. Identify areas for process improvement and lead initiatives to enhance change efficiency and effectiveness.
• Risk & Impact Assessment: Evaluate change requests for potential risks and impacts on services and infrastructure. Ensure proper testing, rollback plans, and communication strategies are in place.

Qualifications & Experience

• Bachelors degree in IT, Business Administration, or related field.
• ITIL Foundation certification (ITIL Intermediate or Expert preferred).
• 5+ years of experience in IT Service Management, with at least 2 years in Change Management.
• Experience with ITSM tools (e.g., ServiceNow, BMC Remedy).
• Strong understanding and practice of Incident, Problem and Change Management process in a IT environments and service delivery models.

Skills & Competencies

• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• High attention to detail and organizational skills.
• Ability to work under pressure and manage multiple priorities.
• Proactive mindset with a focus on continuous improvement.