Call Centre Consultant

MPOWER; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic call centre is seeking a skilled Call Centre Consultant responsible for customer engagement and sales generation through expert advice in a fast-paced environment. Candidates should have a minimum of 5 years of telesales experience and a Grade 12 education. Strong communication, problem-solving skills, and proficiency in Microsoft Office are essential. This role aims to meet customer needs and promote products effectively.

Qualifications

• Minimum 5 years experience in telesales.
• Proven experience in a sales related role.
• In-depth knowledge of consumer behavior.

Responsibilities

• Responsible for customer engagement and service.
• Sales generation through inbound and outbound calls.
• Provide expert advice and information relating to products.

Skills

Natural ability for customer focus

Professional verbal communication skills

Strong persuasion and negotiation capability

Excellent problem-solving

Basic user of Microsoft Office (Excel, Word, Outlook)

Education

Grade 12

Call Centre or telesales certification

Job description

Overview

The Call Centre Consultant is responsible for customer engagement, customer service and sales generation through inbound and outbound telephone calls by providing expert advice and information relating to products, services and offers.

Qualifications and Experience

• Grade 12
• Call Centre or telesales certification
• In-depth knowledge of consumer behavior
• Talented professional
• Proven experience in a sales related role
• Minimum 5 years experience in telesales

Skills and Knowledge

• Natural ability for customer focus
• Product knowledge (In-house training)
• Demonstrates interpersonal skills to engage with customers effectively
• Professional verbal communication skills
• Strong attentiveness and listening skills
• Strong persuasion and negotiation capability
• Ability to multitask and operate under pressure to meet lead times
• Quick thinker
• Highly focused and target driven
• High level diligence with meticulous attention to detail
• Excellent problem-solving
• Polite, personable and friendly tone of voice
• Basic user of Microsoft Office (Excel, Word, Outlook)