Call Center Agent

Sydsen Group (Pty) Ltd; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive firm in Centurion, Gauteng, is seeking an Automotive Call Centre Agent. The role involves managing inbound and outbound customer calls to support sales and service within a busy environment. Candidates should have Grade 12, strong communication skills, and a customer-focused attitude. The position offers a competitive basic salary along with performance-based commissions, making it an exciting opportunity for motivated individuals.

Qualifications

• Essential to have Grade 12 / Matric certificate.
• Strong communication and interpersonal skills are required.
• Must be comfortable working with online systems.

Responsibilities

• Manage inbound and outbound calls professionally.
• Assist customers with accurate information.
• Support sales and service teams in achieving targets.

Skills

Strong communication

Interpersonal skills

Customer-focused attitude

Education

Grade 12 / Matric certificate

Job description

Location: Centurion, Gauteng

Industry: Automotive

Type: Full-time

Job Overview

The Automotive Call Centre Agent will manage both inbound and outbound customer calls, supporting sales and service activities within a busy automotive environment.

The successful candidate will provide outstanding customer service, assist with enquiries, and contribute to lead generation and appointment bookings.

Key Responsibilities

• Handle incoming calls and assist customers with professional, accurate information.
• Make outbound calls to follow up on leads, confirm appointments, and promote dealership offers.
• Record and maintain customer information accurately on internal systems.
• Liaise with relevant departments to ensure prompt and efficient service delivery.
• Support the sales and service teams in achieving performance targets.

Minimum Requirements

• Grade 12 / Matric certificate (essential).
• Strong communication and interpersonal skills.
• Computer literate and comfortable working with online systems.
• Ability to work well under pressure in a target-driven environment.
• Professional telephone manner and a friendly, customer-focused attitude.

Remuneration

Competitive Basic Salary with a Performance-based commission structure.

Please Note: Only candidates who meet the required experience and criteria will be contacted. If you do not hear from us within 14 days, kindly consider your application unsuccessful.

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