Butler

ExecutivePlacements.com - The JOB Portal; Umhlanga Rocks; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A luxury private members club based in Umhlanga is seeking a Butler to deliver personalized and discreet service to members. Responsibilities include greeting members, coordinating services, and maintaining high standards in all aspects of service. Candidates should have a Grade 12 education, a formal qualification, and at least 3 years of experience in a luxury environment. Excellent communication and organizational skills are essential to ensure a seamless and luxurious experience.

Qualifications

• At least 3+ years’ experience in a high-end property/luxury environment.
• Ability to communicate clearly and professionally with members and staff.
• Maintaining impeccable standards in all aspects of service.

Responsibilities

• Greeting members and coordinating services.
• Managing lounge areas and offering personal services.
• Monitoring guest activity and proactively addressing needs.

Skills

Excellent communication

Organizational abilities

Tact and discretion

Understanding of luxury hospitality

Education

Grade 12

Formal qualification

Job description

Overview

Recruiter: Phoenix Recruitment
Job Ref: JHB000688/DB
Date posted: Friday, September 19, 2025
Location: Umhlanga, South Africa
Salary: Monthly

Summary

Luxury Private Members Club based in Umhlanga is looking for a Butler to provide highly personalized, discreet service to members, anticipating needs, managing requests and ensuring a seamless, luxurious experience.

Position Info

• Duties: Greeting members, coordinating services and concierge requests, managing lounge areas and offering personal services
• Greeting members, escorting them and proactively assisting with a wide range of personal requests.
• Maintaining the club lounge, preparing and serving refreshments and meals and ensuring all amenities and food & beverage services meet high standards.
• Working with other departments to coordinate guest services
• Handling special requests and assisting with other unique member needs.
• Monitoring guest activity and proactively addressing needs before they are expressed, aiming to create "WOW" experiences and memorable stays.

Requirements

• Grade 12
• A formal qualification
• At least 3+ years’ experience in a high-end property / luxury environment
• The ability to communicate clearly and professionally with members and staff and to build positive relationships.
• Handling member requests and complaints with utmost confidentiality and professionalism.
• Managing schedules, coordinating with various departments and keeping track of numerous requests and inventories.
• Taking ownership of guest experiences, identifying needs and providing solutions without being asked.
• Maintaining impeccable standards in all aspects of service, from the cleanliness of the lounge to the presentation of services.
• Understanding formal dining etiquette, luxury guest expectation, and how to effectively promote and coordinate various resort amenities.
• Essential skills for the role are excellent communication and organizational abilities, tact, discretion and a strong understanding of guest needs and luxury hospitality standards.