Branch Customer Liaison & Service Advocate

Standard Bank; Worcester; On-site; ZAR 150 000 - 250 000; Full time

Job summary

A leading South African bank is looking for individuals to ensure an exceptional branch experience by being the first point of contact for customers. Responsibilities include assessing customer needs, managing customer flow, and professionally addressing service requests. Required qualifications include a National Certificate in Banking and experience in frontline customer service. Commitment to compliance and customer satisfaction is essential, making this role critical to maintaining the bank's high service standards.

Qualifications

• Minimum of 1 to 2 years of experience in branch banking or customer service.
• Demonstrated ability to handle enquiries and complaints professionally.
• Experience in identifying customer needs and support for product migration.

Responsibilities

• Deliver exceptional customer experience as a first point of contact.
• Assess customer requirements and direct them to appropriate channels.
• Manage customer flow and prevent escalation of issues.

Skills

Customer service

Communication

Problem-solving

Education

National Certificate in Banking (NQF Level 5)

Tools

Core banking systems

Digital platforms

Job description

A leading South African bank is looking for individuals to ensure an exceptional branch experience by being the first point of contact for customers. Responsibilities include assessing customer needs, managing customer flow, and professionally addressing service requests. Required qualifications include a National Certificate in Banking and experience in frontline customer service. Commitment to compliance and customer satisfaction is essential, making this role critical to maintaining the bank's high service standards.