Branch Advisor FAIS- Randfontein

FNB South Africa; Randfontein; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution in Randfontein is seeking a Branch Advisor to deliver exceptional customer service and build relationships with clients. The ideal candidate will have an NQF4 qualification and 1-2 years of experience in client services. Responsibilities include analyzing customer needs, providing tailored solutions, and achieving sales results. This role offers personal and professional growth opportunities in a dynamic team environment.

Benefits

Opportunities for personal and professional growth

Dynamic team environment

Impactful brand ambassador role

Qualifications

• 1-2 years’ experience in Client Services Support and delivery.

Responsibilities

• Provide a positive customer experience by understanding customer needs.
• Build and maintain strong relationships with clients.
• Educate customers on the best banking platforms for their needs.
• Achieve sales results with integrated financial solutions.

Skills

Customer Centric

Persuasive selling skills

Strong communication skills

Interpersonal skills

Organisational skills

Problem-solving

Results-driven

Education

NQF4 qualification or higher

Job description

Job title : Branch Advisor FAIS- Randfontein

Job Location : Gauteng, Randfontein

Deadline : December 31, 2025

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Job Description

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can :

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following :

• NQF4 qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to :

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are :

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date : December 5, 2025

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