Branch Advisor FAIS

FirstRand; Mthatha; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading financial institution seeks a Future Branch Advisor in Mthatha, Eastern Cape. The role involves providing excellent customer service, building relationships, and analyzing customer needs to recommend appropriate banking solutions. Candidates should have a relevant NQF 5 qualification and 1-2 years of experience in client services. This position offers opportunities for personal and professional growth within a supportive team environment.

Benefits

Opportunities for personal and professional growth

Dynamic team environment

Impact as a brand ambassador

Qualifications

• 1-2 years’ experience in Client Services Support and delivery.

Responsibilities

• Build and maintain strong relationships with clients.
• Educate customers to the correct banking platform.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing financial solutions.

Skills

Customer Centric

Persuasive selling skills

Strong communication and interpersonal skills

Ability to understand rules in a regulated environment

Agile and Flexible

Problem solving

Education

NQF 5 relevant completed qualification or higher

Job description

Job Description

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Future Branch Advisor

Hello Future Branch Advisor Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.

Ideal Team

As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

Qualifications and Experience:

• NQF 5 relevant completed qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

Access and Benefits:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

Fit

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

Apply

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Details: Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below 25/01/26.