Billings Operations Manager

Clientele Limited; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A prominent financial services company in Johannesburg seeks an Operations Manager to lead and enhance the billing operations department. This role involves ensuring timely and efficient billing processes, implementing policies, and collaborating with stakeholders. Candidates should have experience in operations management, proficiency in MS Excel, and strong analytical skills. You will play a critical role in achieving strategic objectives and improving operational systems.

Qualifications

• Strong communication skills.
• Proven work experience as an operations manager.
• Attention to detail.

Responsibilities

• Oversee and improve operational systems and processes.
• Examine monthly data/reports to improve processes.
• Ensure quality controls are in place and functional.

Skills

Advanced MS Excel

Strong report writing

Stakeholder management

Process improvement

Analytical skills

Leadership

Education

Qualification in business/operations management or related field

Tools

Qlikview

SQL

Job description

Job Purpose

This position is responsible for leading and planning the collection operations department. The individual will be responsible for planning, directing and coordinating all billing operations. They will also be responsible for designing, implementing and enforcing policies and procedures and streamlining effective processes across multiple collection streams. This position is highly visible and requires a strong leader with the ability to prioritize, plan, and direct the department.

Key Responsibilities

• Oversee and improve operational systems and processes;
• Contribute towards the achievement of the company\'s strategic and operational objectives;
• Examine monthly data/reports and use them to improve processes and strategies;
• Ensure stringent quality controls are in place and functional;
• Ensure timely closing of month-end group billing information;
• Plan and implement monthly billing operational strategies;
• Set and effectively manage priorities for the department;
• Resolve operational issues arising from actions or events; leading up to and following the billing process;
• Effectively manage operational and project-based deliverables;

Minimum Qualifications

• Qualification in business/operations management or related field preferred;
• Strong MS Office skills with advanced MS Excel;
• Strong report writing skills;
• Strong communication skills;
• Strong conceptual skills;
• Strong in stakeholder management;
• Deadline driven;
• Attention to detail;
• Proven work experience as an operations manager;
• Adequate knowledge of organisational effectiveness and operations management;
• Familiarity with business and financial principles and practices;
• Strong Insurance industry experience;
• Banking (Debit Order and Payments);
• Digital payments/collections;
• DebiCheck (Authenticated Collections);
• Billing / Debit Order strategies;
• Analysing big data (Qlikview/SQL or other);
• Presenting results to the Executive Team;
• Designing processes and scoping requirements;
• Strong risk and control experience;
• Strong in process improvement;

Skills and Competencies

• Ability to effectively communicate with all levels of the organisation;
• Ability to work in a team environment and build strong relationships;
• Strong leadership skills with an ability to motivate direct reports;
• Self-motivated;
• Proven track record for improving process efficiencies and solving problems;
• Excellent analytical and problem-solving skills;
• Ability to manage multiple projects concurrently;
• Ability to define problems, collect data, establish facts, and draw valid conclusions;
• Ability to interpret a variety of technical instructions.