Betting Helpdesk Manager

Hollywoodbets; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading betting company in Durban is seeking a Betting Helpdesk Manager. You will ensure your team provides accurate support, manage schedules, and troubleshoot issues effectively. Ideal candidates will have knowledge of horse racing and strong communication skills. This role offers a vibrant work environment and opportunities for career growth.

Qualifications

• Proven knowledge of horse racing.
• Basic computer skills required.
• Strong communication and teamwork abilities.

Responsibilities

• Ensure team members provide accurate information to branches.
• Complete technical support and supervisory duties.
• Troubleshoot issues effectively.

Skills

Knowledge of horse racing

Strong verbal and written skills

Good communication skills

Basic computer skills

High attention to detail

Job description

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Betting Helpdesk Manager to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?

With Hollywoodbets You Will

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• Knowledge of horse racing
• Basic computer skills

What You’ll Do For The Brand

• Making sure that all team members work carefully providing the branches with correct information and complete their daily tasks efficiently.
• Completing both technical support and supervisory duties.
• Troubleshooting.
• Supervisory duties may include determining personnel requirements, setting schedules and ensuring that team members reporting into Helpdesk Manager have all the resources to complete their jobs in a professional manner.

What You’ll Bring To The Team

• Strong verbal and written skills
• Follow process in order to ensure high quality output
• Approaches own work with dedication and high sense of responsibility
• Consistently delivers required business results and meet deadlines
• High attention to detail
• Good communication skills

So, are you ready to level up, learn, and perform at your best? Apply now!

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

Qualifications

• Knowledge of horse racing
• Basic computer skills