B2C Account Manager – eCommerce Marketplaces

Syntech; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A reputable eCommerce firm is looking for a B2C Account Manager to drive sales across major online marketplaces like Takealot and Amazon. This hybrid role requires strong analytical and communication skills, with at least 1-2 years of experience in eCommerce. Key responsibilities include managing product listings and ensuring high service standards. The ideal candidate is detail-oriented and proactive, adapting well to a fast-paced environment.

Qualifications

• 1–2 years' experience in eCommerce or related field needed.
• Experience with South African eCommerce marketplaces is advantageous.

Responsibilities

• Upload and manage product catalogues, ensuring compliance.
• Monitor and process orders to maintain service standards.
• Manage costings, margins, and stock levels.

Skills

Strong attention to detail

Good understanding of sales principles

Excellent communication skills

Proficiency in MS Office

Analytical thinking

Problem-solving approach

Education

Matric certificate

Tools

Excel

Data/BI tools

Job description

Job title: B2C Account Manager – eCommerce Marketplaces

Job Location: Western Cape, Cape Town

Deadline: September 13, 2025

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Job Advert Summary

We are seeking a driven and detail-oriented B2C Account Manager to oversee and grow our presence on major consumer-facing eCommerce marketplaces, including Takealot, Makro, Amazon, and others. This hybrid role blends sales support, operational execution, and strategic catalogue management to ensure our product offerings are optimally positioned and performing across platforms.

You will play a key role in driving revenue, ensuring operational compliance, and improving customer experience through proactive management of listings, pricing, stock, and performance metrics.

Minimum Requirements

Experience:

• Matric certificate (essential)
• 1–2 years' experience in eCommerce, retail distribution, or CE / IT account management, sales, or a related field
• Experience with South African eCommerce marketplaces and merchant dashboards is highly advantageous

Skills & Competencies:

• Strong attention to detail and process-oriented mindset
• Good understanding of basic sales principles, commercial logic, and pricing strategy
• Excellent verbal and written communication skills, with the ability to manage multiple stakeholders
• Proficiency in MS Office, particularly Excel; experience with data / BI tools is a plus
• Analytical thinking and comfort working with data, reporting, and inventory management
• Ability to follow and improve SOPs with a proactive, problem-solving approach

Personal Attributes:

• Self-motivated, organized, and dependable
• Eager to learn, adaptable, and responsive to a fast-paced retail environment
• Team player with a collaborative and positive mindset
• Able to take initiative and work independently

Duties and Responsibilities

• Marketplace Catalogue & Content Management: Upload, manage, and maintain product catalogues, ensuring accuracy, relevancy, and compliance with retailer-specific pricing strategies and SEO best practices. Conduct regular audits.
• Order & Fulfilment Management: Monitor and process orders end-to-end, ensuring adherence to SLAs and high customer service standards. Coordinate with logistics to resolve issues.
• Financial Oversight & Stock Coordination: Manage costings, margins, contribution fees, and stock levels based on demand and platform trends.
• Logistical Support: Collaborate with logistics teams to ensure smooth fulfilment and troubleshoot issues.
• SOP Compliance & Process Improvement: Follow SOPs and identify areas for operational improvements. Assist in documenting workflows.
• Performance Tracking & Reporting: Generate reports on listing health, catalogue coverage, pricing, and account performance. Present insights and escalate issues.
• Customer Experience Support: Enhance listings with strategic content updates, ensuring high-quality, conversion-focused content.
• Promotions & Admin Support: Assist with promotional campaigns, inventory planning, and administrative tasks.
• Sales & Target Achievement: Drive revenue through pricing, promotional, and sales strategies. Work towards sales targets, identify growth opportunities, and implement initiatives.

Deadline: September 4, 2025

Sales / Retail / Business Development jobs