Associate Manager - Team Manager

Sutherland; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology services company in Johannesburg is seeking a Manager to lead a team of Consultants. Responsibilities include driving team performance, managing key metrics, coaching and mentoring staff, and informing leadership on customer trends. The ideal candidate will be proactive, possess strong analytical skills, and excel in communication. This role offers the opportunity to make a significant impact within the organization.

Qualifications

• Ability to work in MS Office.
• Capacity to work in a fast-paced environment.
• Proactive in building trust and rapport with team members.
• Strong analytical skills to interpret data and suggest improvements.
• Excellent verbal and written communication skills.

Responsibilities

• Drive the performance of a team of Consultants.
• Manage attrition and shrinkage metrics.
• Coach and mentor Consultants on performance.
• Inform leadership on customer trends.
• Drive organizational initiatives within the team.

Skills

MS Office

Fast-paced environment

Team-player

Analytical skills

Verbal communication

Written communication

Job description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description

Managers in this role get to:

• Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets.
• Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.
• Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.
• Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
• Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.

Qualifications

• Our most successful candidates will have:
  • Be able to work in MS Office
  • Be able to work in a fast-paced environment
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Additional Information

All your information will be kept confidential according to EEO guidelines.