Assistant Store Manager (Cavendish Boutique)

Lindt and Sprungli (South Africa); South Africa; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading premium chocolate retailer in South Africa seeks a dynamic Retail Boutique Manager to oversee daily operations and drive sales growth. You will manage the boutique, uphold exceptional customer service, and ensure inventory efficiency. Ideal candidates will have strong communication and organizational skills, a passion for chocolate, and be comfortable with sales and marketing initiatives. The role is based in Cape Town with potential influence across other locations.

Qualifications

• Proficient in Microsoft Office, particularly Excel and Outlook.
• Ability to manage time effectively and efficiently.
• Capable of executing local marketing initiatives.

Responsibilities

• Manage daily operations of the Lindt Retail Boutique.
• Ensure exemplary customer service standards.
• Monitor sales to maximize profitability while maintaining service.
• Oversee merchandise ordering and inventory management.
• Conduct monthly reports as required.

Skills

Strong verbal and written communication skills

Familiar with social media channels

Strong time management habits

Self-starter with ability to work independently

Attention to detail

Computer literacy in Microsoft, Excel, Outlook

Experience in merchandising and presentation

Sales oriented

Passion for chocolate

Job description

Background of the Company

Lindt & Sprüngli (South Africa) (Pty) Ltd (Lindt SA) started operations in May 2011 and forms part of the Lindt & Sprüngli group of companies. With more than 150 employees, Lindt SA is based in Cape Town with strong regional presence in Johannesburg, Durban and Port Elizabeth and a network of 16 Lindt retail stores.

As global leader in the premium chocolate sector, Lindt & Sprüngli looks back on a long-standing tradition of almost 175 years which takes its origins in Zurich, Switzerland. Today, quality chocolate products by Lindt & Sprüngli are made at 12 owned production sites in Europe and the USA. The products are distributed by 28 subsidiary companies and branch offices, in around 500 Lindt shops and cafés, and also via a comprehensive network of more than 100 independent distributors around the globe.

Position Purpose

To uphold the integrity and promote the image of Lindt by managing day-to-day operations of the Lindt Retail Boutique. To work closely with the staff members, Store Manager, personnel and appropriate corporate contacts resulting in the aggressive growth and development of the Lindt Brand.

Store Operations

• Assist with the daily operations of Lindt retail Boutique
• Uphold the values of exemplary customer service through modeling of behavior and establishing appropriate guidelines
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration
• Develop and grow Corporate Sales business and strategy
• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses
• Maintain high standards for cleanliness and food / product safety
• Open and close the Boutique according to shift plan
• Conduct monthly reports as required by Head Office

Marketing

• Seek out local marketing opportunities and support corporate marketing initiatives
• Implement local marketing initiatives driven by the Marketing department
• Compliance with price changes and corporate merchandising initiatives
• Maintain store merchandising presentation to company standards

Skills & Knowledge

• Strong verbal and written communication skills
• Familiar with social media channels
• Strong time management habits
• A self-starter with an ability to work both independently and as a team member
• Excellent attention to detail, organizational and excellent multi-tasking skills
• Computer literacy in Microsoft, Excel and Outlook
• Experience in merchandising and presentation of premium products along with highly developed customer service and selling skills
• Sales oriented, able to develop and build business
• A talent for sales and selling
• A passion of chocolate!
• Friendly
• Outgoing
• Proactive